Subscription Plans Trial Days with Coupons

Posted in: Newspaper
Post count: 26
lorandd
#522248
Dec 6, 2024 at 11:43 am

Hello,

We noticed a strange behavior.

We have integrated stripe payment and have 3 plans defined with 30 days free trial.

We started with these plans a month ago and everything was working ok we saw subscriptions created in stripe correctly with the trials.

A few days ago we have created a COUPON and since then (I’m not sure if its directly connected) some of the users who buy a plan (which has a free trial) and use the COUPON code they are charged directly which shouldn’t happen because of the trial.

This is not happening for all of the users.

Can you investigate or let me know if you found similar situations or if its a known issue or anything we can do?

Thanks,
Lorand

Post count: 27744
Anamaria
#522251
Dec 6, 2024 at 12:57 pm

Hello,

We will investigate and come back as soon as possible with an answer to this issue.

Thank you!

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