on my website, I see that the main theme has an update but when i update the theme the entire site is broken and the two divi plugins get deactivated. tagDiv Composer
and tagDiv Cloud Library. we have a child theme activated of the newspaper theme and when i go into themes, on the main original theme (not the activated child theme) it shows there is an update available. as soon as i update it the entire site is broken and the two divi plugins shows suddenly as deactivated but then when i click to activate and try to activate them they do not activate and stays deactivated.
Hello!
I do not recommend using those plugins with our theme.
Unfortunately, we don’t offer support for untested plugins.
Thank you so much for understanding!
I am not sure I understood this correctly. isn’t this theme made by Tagdiv?
these plugins and Tagdiv came together with the theme by default. the entire website is on tagdiv so what are you saying that these plugins are not compatible with the theme? i am very confused here now.
Hello!
You said DIVI => https://www.elegantthemes.com/gallery/divi/
I was confused. Sorry!
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic to identify you
We’ll check your issue and try to help you immediately.
Thank you!
