Our website seems to have a glitch on the homepage where it reverts back to an old version without any of the articles every so often. It seems to be ok most of the time and it seems to function fine apart from that. It is happening relatively often but seems to return to normal in under 20 minutes.
Hello,
Unfortunately, the screenshots are not working. Now the website it looks well https://i.imgur.com/IuMo7h0.jpeg
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Hi Anamaria,
These are the new links.
Hello,
The screenshots are not working.
Thank you!
Hi Anamaria,
Really sorry about that. Try these- The first is the website working normally and the second is how it looks when it’s glitching.
Thanks for your help
I have also just received new information from a colleague that there are two bars of recommended articles at the bottom of pages which shouldn’t be there and all of the bylines are going to admin rather than saying a name.
Hello,
I just checked the website now, and this issue with the home has not happened. If you are referring to this https://i.imgur.com/5xPsD2J.png those come from jetpack plugin.
Thank you!
Hi Anamaria,
Thanks for that, I have fixed the extra recommended articles with the jetpack plugin. I have also changed some other settings in there related to the cornerstone page as I’m wondering if it has caused the glitch with the homepage as well. I’ll keep you updated if that hasn’t sorted it.
Thanks!
Hi,
Ok.
Have a great day!
