Hi, I have a seemingly strange issue.
A few months ago, the client https://iegexpomagazine.com reported that on the home page he was seeing the featured images of the posts in low resolution (not sharp). After a series of checks, we found that in the theme settings Block 2 (the one relating to the posts on the home page) did NOT show the images in Retina version. The problem was quickly resolved at the time.
For a few days, the client has said that the site has started to present the same problem again, but obviously the configuration has never changed.
From Macs, PCs and iPhones EXTERNAL to the client’s network, we see the site correctly. The client, however, says that all the computers in their company have the same problem (actually, he sent us a screenshot and the issue occurs).
Attached is a comparative screenshot (on the left, what the client sees from the company network, on the right, me from a Mac on our network)… https://ibb.co/N6x76gbh
Technically, we have emptied the cache, regenerated the thumbnails and checked all the configurations again… are we doing something wrong?
Thank you!
Hello!
That original image is not that sharp as it should be. If you upload an image smaller than your size from settings, then this could appear blurry and not of high quality. I suggest you upload the images in your Media Library in full size (1920 px): https://prnt.sc/YzxtrT24bGKM
Thank you!
Thanks Bettina but, as I explained, the display is incorrect ONLY on some devices (we see the site correctly, from a different network). You can also note that the images uploaded are of adequate quality. https://ibb.co/BHqPpxPG
What I ask is if there could be configuration details that we have missed…
Thank you
Hello!
It could be from their browser cache. Let them try from those devices on an incognito file from Chrome.
All the needed settings are the ones mentioned above.
Thank you!
They say that Incognito browsing has the same problem…
OK, we did a test on the thumbnail links on the home page. I asked the client to open the thumbnails on the home page in a new window: the file name indicates that they are 324*160 on their PC (I don’t know what display resolution), while the ones we display on Mac (Retina) are 648*320 pxls.
Does this directly depend on the display resolution detection?
Hello!
Yes, it could be.
Thank you!
