We have followed all the documentation and recommended solutions but the functionality of the filter of Popular filtering (24h/48/7d) is not working correctly. We can identify that the posts which are shown are not the most popular in that timeframe.
For example an article from 1 month ago has total views 50 and another article has 200 views which was uploaded yesterday. The first one is shown in the most popular but the later is not, this is the case for various posts. Also the posts change on each refresh.In this example the filter is set to Most Popular filtering 7d.
See also the following details:
– Website is using WP Rocket cache
– Block Settings > USE LAST 24/48 HOURS & 7 DAYS POST SORTING is enabled
– Post Settings > Ajax view count is enabled
– Post Settings > Post and Custom Post types > SHOW POST VIEWS is enabled
– Sort Order is Popular (last 7 days)
Hi,
The Popular filter (24h / 48h / 7d) works like this: it displays posts that have received the most views within the selected time frame, regardless of when the posts were originally published. For example, if a post from three months ago has been highly viewed in the last 7 days, it will appear in the “7d” filter results.
Please note that the filter does not count views from all time, only from the selected recent period.
If I misunderstood your question, feel free to clarify, I’ll be happy to help further.
Thank you!
Yes I understand that’s how it works. The issue is the articles shown are not the most popular (see the example in the initial post). We have posts that were posted in the last week with more views than the ones that are shown in the most popular(irrelevant of date).
Hi,
I understand what you’re saying. To investigate the issue further, we’ll need temporary access to your website’s WordPress admin area (wp-admin).
Please also let us know which specific page and block are using the “Popular filtering (24h/48h/7d)” feature.
If you’re okay with this, please contact us at contact@tagdiv.com with temporary wp-admin credentials and include a link to this support topic so we can identify your request more quickly.
Thank you!
Thank you Calin, I’ve contacted you at at contact@tagdiv.com
Hello Calin, I had no answer from contact@tagdiv.com
Hi,
Sorry for the late answer, we check the situation today, please check your email.
Thank you!
hi Calin,
I have the same problem. I will email you to give you access to wp-admin to fix the Popular Posts problem.
Thank you
Hi! I’ve the same problem!
– Website is using WP Rocket cache and Object Cache Pro
– Block Settings > USE LAST 24/48 HOURS & 7 DAYS POST SORTING is enabled
– Post Settings > Ajax view count is enabled
– Post Settings > Post and Custom Post types > SHOW POST VIEWS is disabled
– Sort Order by Popular (24h/48/7d) not working, blank result.
Can you help me, please.
Hi mauriflorentin,
Make sure that you have set the view count on your articles, and those theme panel options are enabled – https://i.imgur.com/aPKmuxb.png – https://i.imgur.com/0VetqMj.png – https://i.imgur.com/hXCdJ0M.png
Thank you!
