The mobile version of the site doesn’t work properly even when changing the settings from the theme panel. In addition, on some pages, always in the mobile version, this page appears (see attachment). How can I solve it? Thanks in advance
https://www.ecodipavia.it
https://drive.google.com/file/d/1cZO9IuoQVWv8rp9_hJtb2zh8IXv6DqJT/view?usp=sharing
Hi,
I’m not sure, but it is possible that your website to be infected, because the mobile version should be different from the one from your screenshot, that one seem to be a different website or it can also be an ad popup and has been touched/clicked and that one to open that website.
What I’m recommending is to use Wordfence plugin and also Cloudflare.
Thank you!
I’ve tried Wordfence and Cloudflare but no malaware was found but i still have this problem only in the mobile version. Other suggestion?
Thank you
Hi,
Please keep Wordfence and Cloudflare enabled, as they help protect your website from potential attackers.
I checked the site using three different mobile devices and didn’t encounter the redirect issue. Could you let me know if it only happens on the homepage, or does it occur randomly across the site?
Thank you!
https://drive.google.com/file/d/1NVB6GkVp9Gf2HaRegn9GdaKgWcv2W_Dv/view?usp=sharing
As shown in the video the redirect appears random in the different site’s pages but this only in the mobile version. I analyzed all the theme’s folders and files via ftp but I can’t find anything.
https://drive.google.com/file/d/15wWY9x6HRYryX4BjOScSJX6_a4-W6XwG/view?usp=sharing
I installed web inspector on my iphone and this is the result. the problem is that from PC everything works so I don’t know where to look for this to change it
Hi,
Ok, so I use my phone and I checked all but all mobile menu elements but for me the that ‘tipobet’ was not displayed. Do you have the possibility to test it with more mobiles? It is possible that this popup/redirect to be only for some regions or it can be an isolate case. I tested using android.
I also tested on desktop using a mobile simulator and everything as ok.
Now checking your screen record by checking the network it appears that this is a googlebot – https://i.imgur.com/DDIevxw.png also, I so code related to apple, so it is possible to be a problem that will be only on iOS.
Thank you!
