Hello, TagDiv Team and Community,
I’m facing a critical issue with managing domain licenses for my Newspaper theme, and I need urgent assistance to resolve it.
Currently, when trying to manage domain license activations and deactivations, the relevant buttons appear unavailable. There’s a clear message indicating that the next management action will only be possible after a future date: “To use a license key on a different domain, you can unassign it from the list anytime after 2025-08-17 15:12:41 UTC + 02:00.”
This time restriction is severely impeding the progress of my migration and development project, and I cannot wait until that date. I need to manage these licenses today. The current situation and necessary actions are as follows:
I have a main website (fonteemfoco.com.br) and a test environment (teste.fonteemfoco.com.br). During the migration and testing process, I created some temporary domains provided by the hosting provider for different development phases. However, due to technical issues or completed testing phases, some of these temporary domains urgently need to be unlinked and a new one activated to continue the work.
I have already cleared the website and browser cache and tried managing the domains in different browsers (Mozilla Firefox, Google Chrome, and Safari), without success.
I believe the time constraint is the only impediment.
I kindly request, but with the utmost urgency, that the TagDiv team release license management for my account immediately, or, alternatively, perform the necessary deactivations/activations and assignments/unassignments remotely.
An email with further details has been sent to contact@tagdiv.com.
I am immensely grateful for your attention and prompt assistance.
Website: fonteemfoco.com.br (Please see the details of my license associated with this domain. All details were sent to the email address contact@tagdiv.com on 2025-07-28 13:02 to identify the specific temporary domains I mentioned.)
Hello,
Thank you for contacting us by email. Based on the license used, the colleague who will answer the email will add the license to the verification tool and this situation will be resolved.
Thank you
Thank you very much for your feedback.
Hello Calin,
Could you please send me the rules for switching between domains? So I can be fully informed and avoid this problem again.
I also have another question. I know that the procedure to export theme settings is to go to Newspaper/Theme panel/Import-Export and copy the existing code with the “EXPORT THEME SETTINGS” field, paste it into the “IMPORT THEME SETTINGS” field of the destination, and click “Import theme settings.” However, when I do this, the templates (Cloud templates) from the source are not being replicated to the destination.
Is there any other step I should take to copy the Cloud template from the source to the destination?
Hi,
A key can be assigned to 2 domains at the same time, not 3 or more domains.
Normally a license key is for 1 website, please check the ThemeForest license specifications here – https://themeforest.net/licenses/standard – https://themeforest.net/licenses/terms/regular -> https://prnt.sc/X0AldIM7e7ni
We allow the key to be used on 2 websites at the same time because we consider that most website owners require a testing website besides the live website, and the theme must be activated there as well.
The Import Export option is only for the theme panel settings only, for cloud templates, you need to use the import export tools from wordpress https://i.imgur.com/DTLcrCH.png https://i.imgur.com/HwTD6bS.png
Thank you!
Hi Calin,
Thanks again for the guidance.
