Hi,
I would like the “Cancel Subscription” button to be visible for active unlimited subscriptions shown under My Account → Subscriptions.
At the moment, the button doesn’t appear for these subscription types, so users are unable to cancel them manually.
Best regards,
Freddy
Hello,
It is possible that I did not understand the request correctly, but normally, as long as a user has a subscription in progress or that is active, they can cancel it at any time from the My account > Subscription section – https://i.imgur.com/ZFs65lD.png, only from the moment that subscription is no longer valid, they can no longer cancel it because it can no longer be interfered with.
Yes, that’s correct. However, when you go to Opt in → Subscription → plans → Edit plan and choose “Unlimited”, the Cancel subscription option no longer appears in the user’s “My account > Subscription” section.
Hi,
I just made a test and this option is displaying https://i.imgur.com/GGlH3k7.png as long as the status is not active https://i.imgur.com/jpxN8RM.png , once it becomes active, you’ll have unlimited access, and there’s no need to unsubscribe, as you won’t be charged again for the next month or year (you pay once and have lifetime access).
Thank you for clarifying.
I understand that the “Unlimited” plan doesn’t renew automatically and that users have lifetime access once it’s active.
However, from a user experience perspective, I would still like the “Cancel Subscription” button to be visible — even for active unlimited plans.
The reason is that my users want to manually cancel or remove their subscription from the list in My Account → Subscriptions to keep things tidy or to revoke access voluntarily.
Would it be possible to make the “Cancel Subscription” button visible for unlimited plans as well?
Hi,
Unfortunately, it’s not that simple. If it were only a CSS change to display the button, I would have already helped you with that.
I’ll make a note for our developers and hope they will consider this improvement in the future.
For now, the only option is for users to contact you directly, and you will need to cancel their subscriptions manually.
Thank you for your understanding!
