I had bought the theme on:
2025-11-23 03:26:05 UTC
Item Purchase Code, but when trying to activate the theme is not working
My website url is: https://ebrsjourney.com
My email is: enrojassa@gmail.com
Please help me solve the issue as soon as possible based on themeforest this is where to ask for support. I can prove and provide my license key without any issue. Thanks
Hello,
This issue can occur for different reasons. One possible cause could be a plugin conflict, so please run a test using only the tagDiv plugins and check if the verification process works.
Another possible reason could be the permalinks. Please perform a test by setting the permalinks to ‘Plain’ and then check if the verification process works.
If it does work, it’s likely that you’re using an NGINX server, and you’ll need to configure pretty links accordingly -> https://cloudarcade.net/tutorial/pretty-url-on-nginx-server/ -> https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/
If none of these solutions work, a hosting option may be interfering.
Please check these two solutions, and if the issue still persists, please contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access.
Thank you!
The issue was fixed when changing permalinks to plain. But I need then as post name is there a way to change it and leave it as post name instead of plain? Also I am using apache not NGINX. Let me know please and thanks!
Hi,
You will need to contact your host provider and let them know about this, they will know what should be done!
https://medium.com/@stefanledin/how-to-make-pretty-permalinks-work-on-apache-3545ee032979
Thank you!
Sure, I understand. Thanks!
