When I go into the theme panel to change the header style or add a new logo, I just get spinning wheel.
Site is :https://mcaulayconstruction.com
Lori Kennedy
Hello,
If you’re encountering an infinite loading screen after clicking Save Settings in the theme panel, the issue is likely related to admin-ajax.php. To diagnose the problem, please open your browser’s developer console and check for any error messages.
This behavior is commonly caused by admin-ajax.php being blocked by modSecurity, your hosting provider’s firewall, or certain security plugins or server modules.
Thank you
Wow, that’s a really complicated answer. I don’t know anything about coding, so if this is the issue, how do I fix it?
Lori
Found it, there are no error messages in the developer’s console.
Problem still happening…
Also, it is happening just in this one website. The other sites I have are working fine.
I have also tried 3 computers and 3 different browsers – still not working.
Could it be something to do with the users on this site? I have two users with ‘Administrator’ status? I could send you login info…
Hi,
It’s not so complicated, but it depends on what is interfering. Yes, if you can provide a WP-admin access, it will take a look, please use teh email contact@tagdiv.com.
Thank you!
I am following up by email now.
