Website broken after update to 12.7.5

Posted in: Newspaper
Post count: 92

After updating certain elements are not displaying correctly for example the header block (which normally has our logo) also the featured image is not appearing

https://fashionweekonline.com/
https://fashionweekonline.com/leo-prothmann-autumn-winter-2026-cabana-all-genders-collection

Post count: 92

I got the featured image working again. Apparently I for some reason had lost the installation for cloud library. However the logo issue persists even after clearly seeing that the settings are correct.

Post count: 92

Actually I now noticed that the settings are spinning I don’t actually save

Post count: 35449

Hi,
Please check to have the plugins tagDiv Composer, tagDiv Cloud Library (if cloud templates were used), and tagDiv Standard Pack plugin (if standard templates have been used). Those plugins can be installed from Newsapper > plugins.
If you’re encountering an infinite loading screen after clicking Save Settings in the theme panel, the issue is likely related to admin-ajax.php. To diagnose the problem, please open your browser’s developer console and check for any error messages.
This behavior is commonly caused by admin-ajax.php being blocked by modSecurity, your hosting provider’s firewall, or certain security plugins or server modules.
Thank you

Post count: 2

Hello,

I installed WordPress through Hostinger and I am currently
using the Newspaper theme. I would like to get approved for
Google AdSense, but my current posts seem to lack value and
quality.

Current situation:
– WordPress installed via Hostinger
– Using Newspaper theme
– Rank Math SEO plugin installed
– Posts have been written but the content feels insufficient

My questions:
1. What is the minimum word count per post recommended
for Google AdSense approval?

2. What is the recommended way to create high-quality,
valuable content using the Newspaper theme?

3. Is there an official tutorial video available for
learning how to write posts using tagDiv Composer?

Thank you in advance for your help.

Post count: 35449
Post count: 92

Fixed admin-ajax and was able to save Settings, even re-uploaded logo, still nothing. TagDiv Standard Pack breaks header worse, and I don’t think I was using that before.

Post count: 35449

Hi fwoedit,
Ok, I just checked with the wayback machine and your website layout on the previous theme version was this one https://prnt.sc/eFMOrAHsyMiphttps://prnt.sc/ip3lnmJD9zgQ https://web.archive.org/web/20260224133746/https://fashionweekonline.com/ and that one is the header style 10 provided by the tagDiv Standard Pack – https://prnt.sc/G9aCrGK_NycVhttps://prnt.sc/7YxPmstztfCk

Post count: 92

Thanks but to be honest I don’t remember ever configuring that and when I try, adding the image ,the image doesn’t work and it messes up the styling of the menu itself pretty badly.

Post count: 35449

Hi,
What I can recommend is to check with tagDiv Standard package, as you can see the layout in Wayback Machine is similar to that you have now, only the header style is different.

Post count: 92

OK but why is this my problem? All I did was update your plug-in I didn’t make any changes. Why am I the one that has to figure out what’s going on? Aren’t I paying for customer support? What am I missing here?

Post count: 35449

Hi fwoedit,
The key used for this account is from a theme purchased on 2016-10-26, and the support period expired on 2017-04-26. Since then, the support has not been renewed.
Even so, we’ve continued to help with different issues over the years, including now, almost 9 years later. Normally, support requests are available only with an active support period or a valid license.
Thank you for your understanding!

Post count: 92

Maybe I’m in the wrong account; I know I renewed support! And yes I have been a customer of yours for a long time!

Post count: 92

I know I’ve paid for premium support since then but I can’t even find a link to renew it anywhere on this page or your main website.

Post count: 35449

Hi,
There is no link on our forum to renew support, as this can only be done through your ThemeForest account. Please refer to the following guide for instructions:
https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
If you have a license key with a valid support period, please contact us via email at contact@tagdiv.com and provide the following details so we can investigate the issue you are experiencing after the theme update:
– your license key
– temporary wp-admin access
This will allow us to check the situation and assist you more efficiently.
Thank you!

Post count: 92

I don’t think that any of the templates will work because they all include a menu and the menu looks fine, the only issue is the logo not rendering.

Post count: 92

The logos are loaded in fine although I can’t attach the picture here so that should not be an issue either.

Post count: 92

fixed it, you can close the ticket

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