Hi,
after updating WordPress to the latest version and updating PHP on my server, the System Status page in the Newspaper theme stopped working.
Instead of showing the theme version and server information, I get this message:
“There has been a critical error on this website.”
Everything else works correctly:
the frontend works without issues
the Theme Panel loads
the website is fully functional
Only System Status is broken.
My environment:
Newspaper: 12.7.6 (the latest version available on ThemeForest)
WordPress: latest version
PHP: recently updated (likely 8.2 or 8.3)
No other changes were made
The issue appeared immediately after the WP + PHP update
Disabling cache/security plugins does not fix the issue
It seems that the System Status module in Newspaper 12.7.6 is not fully compatible with the newest WordPress/PHP versions.
Questions:
Is Newspaper 12.7.6 fully compatible with the latest WordPress and PHP 8.2/8.3?
Is this a known issue affecting the System Status module?
Is there a recommended PHP version (e.g., 8.1) for Newspaper 12.7.6?
Will there be an update to restore compatibility?
It works with PHP 8.3x and WordPress 7.0x
Usually clearing the cache after update fixes it. I had same issue on one of five sites, with the “problem with site” message. Clearing cache in browser worked.
Remember to update plugins also, like classic editor if using that, Yoast, etc. — many plugins gets updates with new version of WP.
You can always roll back the version of WP if needed.
Hi,
The system status panel loads a few things, like data related to socials that are connected in the theme, the YouTube video cache, a log for debugging. All this data is small usually. But if the panel is not loading then it could mean that it’s size got out of control somehow.
I’ll have to investigate it on the website. Do you have cPanel or something similar? Please send us an email at contact@tagdiv.com with admin access to the website and also to cPanel. I will check as soon as possible.
Thank you!
Hi,
Thanks for your reply.
Unfortunately, I cannot provide cPanel or full server access, as the website runs on a dedicated machine with restricted access. However, I can check anything you need directly on the server if you tell me exactly what files, folders, or logs you want me to inspect to confirm your assumptions about the System Status panel.
Could you please specify:
– which directory or file you expect to contain the oversized data (YouTube cache, socials data, debug logs, etc.)?
– the exact path or filename you want me to verify?
– what size threshold or anomaly you want me to look for?
If direct server access is required only to inspect those elements, I can retrieve the information manually and send it to you.
Also, please let me know if admin access to the WordPress dashboard alone would be enough for you to diagnose the issue, or if server‑level access is absolutely necessary.
Thank you!
Hi,
Thanks for your input. Unfortunately, clearing the browser cache or the theme cache doesn’t fix the issue in my case. All plugins are already updated, including Classic Editor, Yoast, and others. The problem appeared immediately after updating WordPress to 7.0 and PHP to 8.2/8.3, and it persists regardless of cache or plugin updates.
Everything on the frontend works correctly — only the System Status panel fails to load and returns a critical error. This suggests that the issue is not related to caching, but to something inside the theme’s System Status module itself.
Rolling back WordPress is not an option on this installation, so I need to identify the exact cause.
Thanks for the suggestion anyway.
The data I mentioned is not in files. The data is kept in tables in the database.
I don’t think it’s the data from socials because that can’t get out of control.
Are you using any video playlists on the website? https://forum.tagdiv.com/video-playlist-2/ Although these should also not get out of control.
Are you using the block cache from the theme on any blocks? https://forum.tagdiv.com/use-flex-blocks-cache-option/ Normally this works with transients, and they are automatically cleared when new ones are created. There could be cases when the transients aren’t getting removed automatically and they pile up.
Then all that’s left is a log for debugging, which is disabled by default. I suggest starting with this. In the database, in the wp_options table, search for an option name called td_011_log like this https://prnt.sc/REaK59LeuNFW Delete that log https://prnt.sc/UUIL1VFCvErj Then check the system status panel to see if it loads.
Please be sure to search for and delete that exact table, td_011_log Not anything else. If you maybe have a staging site clone test it there first. Or if you try it on the main website, then please make a full database backup before doing anything.
Let me know.
Thank you!
Hello all,
I have a similar issue on my website.
It currently runs on the latest WordPress version. I have updated all the plugins and the last thing left to update was Php version. When I updated the Php to the latest, I am also getting critical error and the entire website is not reachable. Kindly suggest what is the issue here.
Thank you!
Hi,
In this topic we were discussing an issue specifically related to the theme system status panel not loading, meaning this page -> https://prnt.sc/yg6rurXpB9RZ
If you changed the PHP version and there are problems, there can be all kinds of causes. The newer theme versions works fine with even PHP 8.4. Are you using older theme versions perhaps? If I check the website where I believe you are using the theme, I see it uses Newspaper 8, which is from 10 years ago. Please also update the theme.
Thank you!
