Hi everyone,
We want to share an important update about how we provide support here at tagDiv.
After careful consideration, we’ve decided to close our community support forum. This wasn’t an easy decision, and we’re incredibly grateful for the years of questions, answers, tips, and troubleshooting shared here by all of you. This forum has been a valuable part of our journey, and your contributions have helped countless fellow users along the way.
What’s changing:
The forum will be closing, but rest assured – our commitment to supporting you hasn’t changed one bit.
What stays the same:
If you have an active support period, you’ll continue to receive the same dedicated support you’re used to – just through email instead. Our team will keep helping you with questions, issues, and guidance whenever you need it.
Why we’re making this change:
This move allows us to focus our resources on providing faster, more direct, and more personalized support to each of you – without the overhead of maintaining a separate forum platform.
What you need to know:
For support, simply email us at contact@tagdiv.com
Please make sure to provide a license key in the email, with a valid support period.
The forum website will be shut down in approximately one week.
We know change can bring questions, and we’re here for you every step of the way. Thank you for being part of this community – it’s been a pleasure supporting you, and we look forward to continuing that relationship via email.
Warmly,
The tagDiv Team
Very sad to hear. The forum has been an invaluable resource, not only for support, but for tips, tricks, and general problem solving when using the theme.
Will the existing forum threads remain online?
Hi tagDiv Team,
Thank you for the update.
I wanted to share that this forum was much more than just a community support platform. For many users, from beginners to experts, it acted as immediate first aid for almost every issue or feature understanding related to the Newspaper theme. It truly served as a comprehensive encyclopedia over the years.
I am incredibly grateful for the platform you built and the constant support you provided here. Thank you for all the effort put into maintaining it, and I look forward to continuing to work with your team via email.
Will miss you @ncalex & @bogdan-b š
Regards,
Amit
This is NOT a wise decision, guys. Many of us have questions to which a quick search provides answers, and we move on without ever having to bother anyone with tickets, or jump through hoops. The help we get from reading how others have tackled issues is valuable. Unquantifiable. DON’T DO THIS.
If you insist on going this route, at least keep the forum online. There’s a lot to be gleaned here.
Thank you all for taking the time to share your feedback.
Iām one of the co-founders of tagDiv, and I completely understand the concerns raised here. Over the years, this forum has become much more than a place to submit support requests. It contains thousands of useful discussions, solutions, tips, and examples that continue to help users find answers quickly.
We are closing the forum for new activity because we want to focus our support resources on providing faster, more direct, and more personalized assistance through email. Maintaining and moderating a separate forum platform requires time and resources that we believe can be used more effectively to help customers directly.
However, based on your feedback, we have decided not to take the existing forum content offline. The forum will remain available in read-only mode, so all existing topics and replies will continue to be accessible and searchable. Users will no longer be able to create new topics or post new replies.
For new support requests, customers with an active support period can contact us via email.
Thank you for being part of this community and for contributing to such a valuable resource over the years.
