Audio Files Will not play on IOS Devices

We use a lot of audio files in our news stories. We have had several calls from people on iPads, I also can’t get the audio to play from an iPhone.

We are embedding mp3 files through the ‘Add Media’ button

Please see example page here:

http://www.wgel.com/category/news/2014/07/test-audio/

Any help is greatly appreciated.

Thanks,
Dan

If the plugin uses Flash, it will never work on any iOS device, or any browser where Flash is disabled.

You might try
a) check the console in web browser for java errors
b) try disabling plugins except VC
c) try on another site using the default WP theme (2012, etc)

If you’re using shortcode you might try implicit use in HTML editor:

<audio controls>
<source src="audiofile.ogg" type="audio/ogg">
<source src="audiofile.mp3" type="audio/mpeg">
Your browser does not support the audio element
</audio>

Hi

Thanks Chris!

I’ve tested your site on iPad and the audio file seems to load fine, please provide more details if possible.

Thanks!

Hi Andrei,

Thank you for looking into this. The iPads do seem to work no problem.

We have several people on iPhones who can’t get it to work. Some are on the 6+ I have tested on my 5 and a 5s using safari and the audio will no play.

Thanks again,
Dan