Stuck on installing demo content

Posted in: Newspaper
Post count: 22

It seems like with every update your theme becomes even more terrible and buggy. Last time also during update I had to clean install whole site again due to lots of fatal errors. This time again! This time the problem was due to conflicting CSS classes of Visual Composer and main theme that made theme layout distorted. So I again reinstalled complete theme package, now when installing demo content, showing up this: http://screencast.com/t/3JJsjHrAhqn

It’s been 1 hour, it was stuck there so I had to finally cancel it and showed this error: http://screencast.com/t/EVuHkyRHxfR

My permalink structure in fine and .htaccess file is also on 644 permission.

What to do now?

TERRIBLE THEME!!!

Post count: 1291

Hi,

We’re sorry to hear that you had issue with our theme. We make a lot of tests on each update before releasing it, unfortunately it’s impossible to replicate all conditions. There are many servers and each come with different settings.
On most cases the layout issues are caused by cache or cdn, it may still deliver an old version for some of the theme files(ex. style.css). The demos download a few images from our servers, this process should run smooth but in some rare cases the connection it too slow and results in a connection timeout. Try to install it again or try installing another demo, see if there’s a difference in behavior. Let me know how it goes.
We’re looking for an alternative to this.
If the above solutions are not working please send an email at contact@tagdiv.com , paste a link to this conversation and provide wp-admin access so we can take a look.

Thank you!

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