Grid don´t work

Posted in: Newsmag
Post count: 4

You can check the problem in this video

The grids of visual composer don´t work.

I spoke with visual composer support and they tell me this:

Hi David,

The issue is because there is an inbuilt version of Visual Composer (or the related code) present in your theme which is overriding the standalone plugin version and hence causing the issue. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.

Thank you,

Can you help me?

Post count: 6535

Hi

The current theme’s version it’s tested with Visual Composer plugin and works fine. Also I’ve checked your site and noticed that you’re using a very old version of the theme, so my recommendation it’s to update it at the current version which is V 2.2 available on themeforest. Before start the update please do a full backup to your database: https://codex.wordpress.org/Backing_Up_Your_Database Also make sure you clear all caches purge cdn files if you’re using and update the plugins from the package.
Notice that if you made any customization in theme’s files will be lost, also it’s possible that some widgets must be recreated.

If you still need assistance on this please send an email at contact@tagdiv.com and provide wp-access, and we will get back with an answer as soon as possible.

Thanks!

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