On one post, sidebar keeps vanishing

Posted in: Newspaper
Post count: 14
Ammalgam
#85454
Dec 22, 2015 at 7:39 pm

I have no idea why but after I upgraded this morning to the latest version, a post seems to have a vanishing sidebar.

Could anyone help.

The post is http://www.windows10update.com/2015/12/whats-your-take-on-software-encryption-vs-the-governments-right-to-know/

Thank you.

Post count: 14
Ammalgam
#85456
Dec 22, 2015 at 7:46 pm

Oh and other authors on the site don’t seem to be having this issue, just me. A new article was just published and seems to be fine.

Post count: 22421
Bogdan B.
#85562
Dec 23, 2015 at 9:15 am

Hello,
I have checked your website and the sidebar seems fine. I could not find any problems with it: http://screencast.com/t/EYvX478Yk
Maybe it was a temporary glitch, or you managed to solve it in the meantime. These errors can come from conflicting plugins. Usually we recommend disabling all plugins except visual composer to rule out conflicts.
Thank you!

Post count: 14
Ammalgam
#85566
Dec 23, 2015 at 9:34 am

Thanks, it seems like it was a temporary glitch and as soon as I added the popular posts plugin to the sidebar, it was fine.

Thanks for the effort, this is not an issue at this time.

Thanks for the awesome theme! Hands down the best!

Post count: 14
Ammalgam
#85797
Dec 24, 2015 at 1:34 pm

It just happened again.

This time to another writer not me.

http://www.windows10update.com/2015/12/how-can-microsoft-win-at-mobile/

  • This reply was modified 10 years by Ammalgam. Reason: fix link
Post count: 22421
Bogdan B.
#85976
Dec 28, 2015 at 8:30 am

Hello,
Please try to disable all plugins except visual composer, clear your cache and reset cdn if you use it. It could be a plugin conflict that is causing the sidebars to disappear. Also check if you have any spoecial characters in the sidebar you created. WP only allows standard characters. non language specific ones or symbols such as !@#$%^&. Even – or _ sometimes caused issues.
Let us know how it goes.
Thank you!

Post count: 14
Ammalgam
#85987
Dec 28, 2015 at 9:05 am

In my sandbox I disabled ALL my plugins and its still the same issue.

http://windows10.staging.wpengine.com/2015/12/how-can-microsoft-win-at-mobile/

Post count: 22421
Bogdan B.
#86084
Dec 28, 2015 at 3:17 pm

Hello,
Please check your sidebar in the widgets area to see if you have elements set to it. If the sidebar is ok in the widgets area then please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Also include a link to this topic.
Thank you!

Post count: 14
Ammalgam
#89431
Jan 16, 2016 at 6:36 am

I have sent you email with all the details and a user ID to login to my test server. I tried to fix this for 2 weeks but no cigar.

Thanks!

Post count: 6600
Lucian
#89682
Jan 18, 2016 at 3:57 pm

I’ve replied you via email!
Thanks for the message!

Post count: 14
Ammalgam
#89690
Jan 18, 2016 at 4:17 pm

Thanks Lucian!

This was a weird problem but it seems a category wasn’t set properly on the newspaper panel.

Just in case this helps I am pasting the screenshots of what the issue was.

The used category is not showing because it dose not exist: http://screencast.com/t/8Uane6aWl6me – http://screencast.com/t/3bQ80RUCLX

Thanks guys!

Awesome theme!!

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