Hi,
We having some problems with Big Slide 1 Homepage and banner in the posts page
1) In home page Big Slide 1 doen’t show properly (Attacchment “HOME PAGE 1-2” with debug error). We tried many times to change slider blocks but the result is the same.
2) If we insert a banner in the top header (728×90) near the logo and another of the same size above Articles, the header displays a 336×280 banner (ATTACHMENT: “BANNER”)
On home page displays fine. Instead in posts page shows what you can see in the screenshot
Please help me solve? The website our costumers is http://www.secondopianonews.com
Thanks
ATTACHMENT
BANNER https://www.uploady.com/#!/download/arJRpV7AXNu/bh~_kbMtQFdIpMai
HOME PAGE 1 https://www.uploady.com/#!/download/qrdlHjr4Irx/Y1dY_gFXudLNceKl
HOME PAGE 2 https://www.uploady.com/#!/download/U0sSBxWyCmT/gxLgMuD6s4JdL2Qz
Hello eddycom,
1)I have checked your website and saw the problem with your Big Slide 1. This kind of behaviour appears when your posts have not set the feature image and the placeholder it not activated. Please try to activate this option and make sure that your posts have featured image activated -> http://screencast.com/t/s7nLeqQ6
For more information about these settings, please consult our documentation here -> https://forum.tagdiv.com/featured-image/ Also, as a hint, you can try to find some plugins to get the first image on your post to be featured image. Most of our customers use Auto Post Thumbnail Pro in this case but please notice that is not a tested plugin and we cannot provide support for this type of plugin.
2)Unfortunately, I cannot inspect your banner ad because I cannot find it on your website. So, please ensure that you have entered the right code in each field from our theme. I have tested on my side with another Ads and it display as expected. Also, please ensure that your code supports 728*90 size in order to achieve best results. For more information about Ads implementation, please consult our documentation here -> https://forum.tagdiv.com/header-ad/ Also, I saw that you are using some untested plugins which could create some interferences in our theme and could cause some errors in it. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Thank you for the message!
Ok Catalin,
The first question is ok. 2) For Ads i will try to disable the plugin. Thankyou. For the images I’d forgot to set feutured images in the post. Howewer i set “on” Placeholder.
Just 2 other question on feutured images.
1) If I set on > SHOW FEATURED IMAGE in the Theme panel and set feature image in the post as in all posts, the result in the article is this screenshot (Photo are duplicate). https://www.uploady.com/#!/download/ZKNlCb3WqX0/V~z6yuwbHdAfPyxl I disabled it now
2) When I purchased the theme, i regenerated all images but the images are missing. Now, I just enable option “FEATURED IMAGE PLACEHOLDER” but the result is: https://www.uploady.com/#!/download/b6f~aWsSuk7/yyYg8ginFZRCXY2b
Thank you
Hello eddycom,
I suppose that your duplicate images appear when you are using the smart list on your website, true? In this case, can appear duplicate images when you does not properly use this feature. Please try to set your smart lists according to our documentation here -> https://forum.tagdiv.com/smart-lists/ (for smart lists we recommend to use single template style 5 for posts for avoiding the duplicate images).
Another possibility in this case would be ->
Duplicate images on smart lists usually are the result of using the Photon feature of the Jetpack. If you use this feature please disable it as it is known to cause issues with our theme.
If the problem is still there, please try to disable all plugins except visual composer and clear your cache as other plugins could also conflict with the smart lists. Also, if you are using “strange” characters (!@#$%^&*/”- etc) in ALT tag, the image will be twice. I have added this issue to our list of fixes and in next major updates will solve this problem. Until we will fix this issue, please try to remove these kinds of symbols in ATL tag for better results.
Also, and last but not least, please use post template 5 when you are using the smart list for better results. For more information about smart list, please consult our documentation here -> https://forum.tagdiv.com/smart-lists/
Hope this helps and let us know how it goes!
Thank you for the message!
Hi Catalin,
I don’t use any smart list as you can see on the screenshot. https://www.uploady.com/#!/download/Fuw1rzqkPur/RZCU7qXsOKFZn5SM
Maybe i’ll use in the future because I must first learn to use this option.
Please tell me please how to solve this problem for me.
When I purchased the theme, i regenerated all images but the images are missing. Now, I just enable option “FEATURED IMAGE PLACEHOLDER” but the result is: https://www.uploady.com/#!/download/b6f~aWsSuk7/yyYg8ginFZRCXY2b
AND ALL CATEGORIES PAGES LIKE THIS https://www.uploady.com/#!/download/2CgnZ5axZUC/mGXHFIKDCfOuj84L
The images on my site are 5.000. Is very difficult for as to set 1 by 1
Many thanks
Hello eddycom,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link to this topic so we can know who you are and what the issue is.
P.S I have checked your website and I did not saw any duplicate image in your posts. Please provide the specific link to the post so I inspect it closer and so I know where is the problem.
Thank you for the message!
