HI there,
I’m struggling with the most popular 7 days posts block filtering in my home page of my online newsmagazine http://www.ntr24.tv. Following Newsmag documentation, I’ve already enabled the theme 7 days post sorting switch (please see http://screencast.com/t/XgsBp8RfcAJR) and from site stats I see the list of most popular posts (please see http://screencast.com/t/zpG2FI41b9). I’ve also set up the filtering block on the home page (i.e. “PIU’ VISTI tab located in the home side bar please see http://screencast.com/t/AafLKotMs), but on my site home page, I still see the wrong posts (please see http://screencast.com/t/E6JVn0F9). As you can see, the first 4 posts displayed in the “PIU’ VISTI” section are different from the first 4 most popular in 7 days posts reported in the post view counting statistics!
The most commented posts (i.e. “PIU’ COMMENTATI” tab in the home side bar) instead works correctly (see http://screencast.com/t/476h08oJ9wLx). SO what’s wrong on the 7 days popular post listing in my home page?
Thanks in advance for any appreciated help.
Giuseppe
Hi
I’ve checked your site and noticed that the post view counter is disabled on posts. In order to have the popular 7 day sorting to work you need to enable the post view counter from theme panel > post settings: http://screencast.com/t/P1EGEOEs
Thanks!
Hi Andrei, thank you very much for your prompt reply!
Yes, I’ve enabled the post view counter now but I still see a misalignement between the 7 days most popular posts http://screencast.com/t/ROekx1m5sFr (the first of which is http://screencast.com/t/hNQ2Ewzf) and what is shown on my home page (please see http://screencast.com/t/HrpMna5Q0kA). What could be the problem?
Now I’ve cleaned the cache In Settings->Wordpress Popular Posts and obviously I’ve lost my 24h, 7 and 30 days statistics but, before the cache cleaning I can assure you that the first 7 days most viewed post had more that 8500 visits and it still wasn’t displayed in the home page in the section “PIU’ VISTI” (i.e. 7 days most viewed posts); moreover the “eye icon” on that post shown that we had only 24 visits: why?
Endly, WPP stats is a wordpress facility why I’m forced to show to surfers the post counts (which could be a secret information) in order to use the 7 days post filter on blocks?
Thanks in advance for any appreciated help.
Giuseppe
Hi,
I’d just want add other details to the previous post: if you go on the webmagazine home page sidebar http://www.ntr24.tv/ you can see that the 7 days popular posts are http://screencast.com/t/O5nOAAzmZ8Km , while if you see in the admin panel the 7 days WPP you get instead http://screencast.com/t/1xs5abaL4i. But there is more: if you click on the pagination control to forward, you will see a 7 days WPP list (please see http://screencast.com/t/pQyf1aNmwYNU) which contains some of the right most popular posts even if not all the foreseen posts are reported (i.e. the first 4 of the 7 days WPP posts).
Endly, if you click the block pagination controls forward and then backward again, you will notice that the first 4 post of 7 days WPP are not the same! I’m getting very confused and still cannot get the right block filtering behaviour that is, to show in the home page sidebar the first 4 posts of the 7 most popular posts. Please, could you clarify and tell what is wrong?
Thank you in advance for any appreciated help.
Giuseppe
Hi
The 7 days most popular posts works like this:
– first you need to have post view counter enabled from theme panel > post settings as I mentioned in my previous reply
– the sort start counting from the moment all conditions are meet, for example if you enabled the post view counter yesterday the theme will display posts with most views staring from yesterday. The theme will not consider the previous post’s views, will consider only the views from the moment when popular sort it’s enabled and post view counter is also active on the page.
Thanks!
Hi Andrei,
thank you very much for your prompt reply and for you patience.
Now, I’ve better understood the 7 WPP post sorting behaviour, but still have a big doubt tha I try to explain better in the following. Since the moment I’ve enabled the visit counting display on posts, that is yesterday in the early morning, I’m monitoring the last 24h, 7days, 30days visits as well as what is shown on “MOST VIEWED” -“PIU’ VISTI” filter block on my home page. The results still continue to be incorrect. In fact, as one can expect, now the statistics of 24h, 7days and 30days are all aligned as you can see from here http://screencast.com/t/pVP8tbGpMd4, here http://screencast.com/t/Dx2BLPGVT, and here http://screencast.com/t/QPK69L6xKQ. As you stated in your last reply, now the first 4 posts in the 7 days WPP list should be the same of the 4 posts shown in the “MOST VIEWED” – “PIU’ VISTI” section on my home page: because the 1st and 2nd condition of your reply are now both satisfied.
But if I check opening the home page http://www.ntr24.tv/, I see this http://screencast.com/t/rI0JCOOHvym i.e. no one of the 4 most viewed -7days WPP- has been listed in the home page block!
And here comes another much more strange thing: if you go ahead clicking on paging controls of the filtering block in the home page and, right after, you click again backward, you will see the correct result as you can see here: http://screencast.com/t/XfD5OrSWM. Now the 7days WPP shown posts are correct even if you go forward and backward again by means of the block’s paging controls.
Moreover, even if the post list on the home is correct after the “unusual” forward/backward scrolling, the first 4 posts of 7 days WPP reported visits doesn’t match with the views counter of the related posts (the number near the eye icon on the post): please look here http://screencast.com/t/WwfJkAKjB and match with the 7 days WPP visits. Why?
Since I’ve enabled the “unique content” on site pages from theme panel, might have this a negative impact on the corretness of the 7 days WPP block filter behaviour?
If this is the case, I still don’t understand why results change scrolling forward and backward on block in the home page because, after all, the “unique content” still should have effect…
Thanks in advance of your pacience and kindness and looking forward to better understand about it.
Giuseppe
Hi
First of all we specifies in our documentation that when a cache plugin it’s used the ajax post view counter must be enabled: https://forum.tagdiv.com/newsmag-ajax-view-count/ Also as a cache plugin we recommend wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
The unique article option check the page only at first load and make sure that there aren’t displayed duplicate posts. However the unique article does not control the ajax pagination so if you click on next/prev buttons there is a chance to appear duplicate posts. If among the popular posts are some posts which are already displayed when page it’s firs time loaded then these posts won’t be displayed. If you use next/prev buttons the posts will be displayed because as I said above unique article feature won’t check the post loaded with ajax.
Thanks!
Hi Andrei,
thank you for pointing out the concerning documentation parts and yes, now also the ajax post view counter has been enabled. And is ok now and well understood how the WPP filter and the theme unique content works. But, sorry, even after your suggested settings, I still have a quite big misalignement between the WPP statistics and what it is supposed to be the real visits. For example, if you see the 24h WPP stats (http://screencast.com/t/qsZIfuhCvp) and 7days WPP posts stats (http://screencast.com/t/VSRrTY45rVLk), considering that the post’s creation date is the 30/03/2016, their WPP statistics should be coincident and that is not the case, why?
Moreover, things doesn’t changes for older posts: for example for a post dated 21/03/2016 (i.e. date > 7 days ago) there is a lot of misalignement between the following items:
– Google analytics stats (http://screencast.com/t/KlCXDgjfYBh2) which says 7 visits;
– all time WPP stats (http://screencast.com/t/pb3zHEOqJEqo) which says 48 visits;
– last 30 days stats (http://screencast.com/t/tIp4ZoUbp6) which says 48 visits too;
– last 7 days stats (http://screencast.com/t/pLUlHH5lGHOF) which says 33 visits;
– last 24 stats (http://screencast.com/t/RYcPCLZnL) which says only 7 visits as Google Analytics says!
– post view counter (http://screencast.com/t/FIoU6HzUgLZ) which counts 364 visits!!
I’d expected that all-time, last 30 days and last 7 days statistics must be coincident and it is not the case, why? This way, who knows how many visits have received this post?? And all the cache was cleared by means of “WPP->tools->empty cache” and “WPP->tools->empty all data” too on 23/03/2016 so that the WPP stats should be fresh and aligned.
Thank you very much indeed for any clarification on this stats meaning you could give to me which is struggling and confusing me a lot.
Giuseppe
Andrei,
maybe the WPP stats meaning is (confirm please):
– all time WPP stats: visits that post received all the time;
– last 30 days stats: visits that post received ONLY in the last 30 days;
– last 7 days stats: visits that post received ONLY in the last 7 days;
– last 24 stats: visits that post received ONLY in the last 24 h.
Please, take a quick look at this post (http://screencast.com/t/iephzkyOn) which says that it received 5191 visits. For that post (dated 31/03/2016 i.e. yesterday), the WPP last 24h says 6744 visits http://screencast.com/t/O8M6nv9VOm0, WPP last 7 days says 6744 visits http://screencast.com/t/eAdljzs1hfrB (as I expected), WPP last 30 days 6745 http://screencast.com/t/0TKPmNT5dT2 (why one visit more?), WPP all time says 6752 http://screencast.com/t/oKhkSfjEeXN (why 8 visits more?). But, first of all, why the post view counter (reported on the post top near the eye icon) reports 6744-5191=1554 visit less http://screencast.com/t/rqmxpDbXz??
Thank you very much for any really appreciated help,
Giuseppe
Thanks a lot for any appreciated help.
Giuseppe
Hi
First of all we didn’t tested the WordPress Popular Posts plugin with the theme so I can’t guarantee that the stats displayed by the plugin are accurate when our theme is used. We tested theme’s views counter and works fine, also 7 days sorting and popular today sorts works as expected.
You can test them on a test site with this configuration:
– latest version of WordPress, v 4.4.2
– latest version of the theme available on themeforest, V 2.3.5,
– Visual Composer plugin, V 4.9 included in theme path
– Jetpack plugin if you want to use popular site wide filter
This is the basic configuration and all theme’s features works on it. Also make sure you carefully read our documentation for each of theme’s features. It is very important to understand how each feature work to know what results to expect.
As for any untested plugin I am not saying that it will not work properly with the theme. What I mean is that we can’t offer a guarantee for any results.
Thanks for your understanding and for your message!
Hi Andrei,
thanks very much for you prompt reply and I take note of your answer even if, frankly, I don’t completely agree nor understand the tone you’ve used in the answer (i.e. using often “first of all we don’t…”) because, simply, it is not needed. Maybe it is due to a misundertanding. I certainly believe you that a clean test environment could work as expected but on our site where there are real posts and real visits, someting is not going as expected. And it is a good test bed both for you theme and for the plugin coming with it in the pack. On a clean test environment one can’t reach undreds of visits and WPP stats cannot be tested enough. Moreover I can assure you that our running WordPress 4.2.2 and that the theme and its plugins have constantly updated following scrupulously your documented procedures.
As a technician (I’m a software engineer even if not full web oriented), since we use your theme on a public web magazine which gets sometime thousands of visits, my aim and role is to solve malfunctionings and anomalies (as the dicrepancies between the theme views counter and WPP plugin stats is) and not to arrogantly pretend something from you. And I believe that the tone of all my previous posts can confirm that.
I thought to use the support channel because that anomaly boggles my mind and can’t find an answer to it.
Just for an example it was not neither too much evident nor documented that the theme unique contents setting “conflicts” with the “WPP” statistics and in fact it was a my deduction so I think that everyone, each from its part, should do its better in order to solve a problem or to explain if it is not completely understood. The same applies to settings I’ve made with your help that required code hacking and that obviously cannot be documented by you.
That said, I rather thought that the stats discrepancy towards the theme view counter was due to a my fault with some settings or similar because I assumed (and now I know that I was wrong) that all plugins that come with your theme are already tested from you as, for example, the Visual Composer plugin that you clearly advice to not update indipendently from the theme because you release the plugin updates with the theme update itself (I guessed after inhouse tests). Therefore if update releases are assumed to be correct, if something seems not correct I guess that the best way (after days of tests) is to ask to the theme creator: shouldn’t have I?
So that, dear Andrei, the question is still there unanswered: why there is a >1000 visits difference but if it is not possibile to answer no problem, but it is not right to be forced to show to our users the visit counts on posts, otherwise no WPP would be available, and after to discover that that stats are wrong for some unknown reason.
Endly, anyway, I have to say that Newsmag is a fantastic theme and that I’d buy it again even if one can always improve, also with its customer annoying posts. Isn’t it?
Thanks a lot again for your help and (sometime) useful advice 🙂
Giuseppe
P.S. Maybe I’ll need of your help again in the future so hope you will be still available 🙂
Hi
I apologize if my previous reply it seemed too harsh, that was not the point. The point was to evidentiate that because we didn’t tested the WPP plugin with our theme, we can’t grantee the statistics and results provided by this plugin are accurate.
With regard at support there is no time limit for it, as long as the user have a valid license for our theme it will benefit from support. However support refers only at anything related with the theme and plugins included in its path. We can offer support for each of theme’s features, helps user understand how they works, offer fix for any bugs or any other thing which might be related with theme’s functionality.
testing any other plugins with the theme it’s not part of support because we’re a small team and unfortunately time does not allow us to provide plugin implementation support.
Thank for your understanding.
