Hello, just updated 7.0 and I’m getting some issues:
1 – The new FB counter now shows 0 fans ( I made all the steps: update 4.0, app ID, secret key etc… )
2 – Exchange Widget is not working;
3 – When I try to activate the mobile theme, I get the following message:
Fatal error: Cannot redeclare class Mobile_Detect in /var/www/html/agentesdeviagens.com/web/wp-content/plugins/td-mobile-plugin/Mobile_Detect.php on line 29
I hope you guys can help me as soon as possible.
Best Regards,
UPDATE: The FB issue was resolved automatically, the other issues persists.
Hello Edu Gomes,
Please ensure that you have correctly done your update. Usually, we recommend doing an update only via FTP because this is the most safety method in this regard. The exchange Widget is just tested with the new theme and works as properly. Also, please check our documentation here -> https://forum.tagdiv.com/exchange-widget/ Please try to disable all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there, please try to make a new fresh install via FTP and check the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hello, Catalln!
Thanks very much for your support. I followed your steps and “almost” everything is working now. Only the exchange plugin is not working, this is very weird.
Thank you!
Hello Edu Gomes,
Please try this temporary solution and see if it works – http://screencast.com/t/Te9gPmWp0 – http://pastebin.com/GDCGkfvA It seems that the exchange plugin is not working in some cases and we will investigate it and we will consider fixing in future updates.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hello, Catalln!
This solution for the exchange widget worked perfectly!
http://www.agentesdeviagens.com
Thanks very much for your support!
Edu Gomes
Hello Edu Gomes,
I am glad that I could help you!
Thank you for the message!
