Need urgent help

Posted in: Newspaper
Post count: 29

Previously before updating to newspaper, i was using the technews demo, after the update there were new demos added. I uninstalled technews demo and imported recipe demo, after saving the recipe demo, my homepage visual composer still had the previous settings regarding the categories.

But recipe demo wasn’t showing, the homepage block contents properly, so i uninstalled the recipe demo and switched back to previous demo, still homepage blocks aren’t showing visual composer contents. But the backend editor shows different blocks.

How do I fix this?

Post count: 23312

Hello hsm2393,

Please notice that if you switch your demo to another one, all of these customizations which were made in that demo will be removed when you uninstall the demo and the new demo installed should work smoothly with on your side with the default state. Please try to clear all your cache and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Post count: 29

Cleared my cache, still doesn’t work. Have tried it.. It’s not showing up homepage block contents..

Post count: 23312

Hello hsm2393,

Please ensure that you fully updated your theme to the latest version of it only via FTP because this is the surest method regarding the updating theme. Also, please make sure that you have updated the required plugins to the latest version of them (Visual COmposer->4.11.2 and Social Counter 4.0). Also, if your problem is still there, please try to make a new sub-domain and try to make a new clean install from scratch with the latest version of the theme and check the results. For more information about installing demo, please check the documentation here -> https://forum.tagdiv.com/installing-demos/

Hope this helps!

Thanks.

Post count: 29

Yes i have latest theme version. Latest visual composer, everything is updated.. Not working.. Please assist

Post count: 23312

Hello hsm2393,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks.

Post count: 29

sent you an email with details

Post count: 2

Hi, I’m having the same issue on my website. Everything is updated via FTP to the latest version but I can’t see the visual composer editor to edit my home page blocks. Any updates on this?

Post count: 23312

Hello seanbagheri,

Please ensure that you are using the latest version of all of them, clear all your caches and test it again. Also, if your problem is still there, please try to make a new clean install from scratch with the latest version of the theme and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

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