Hello,
The theme isn’t saving my changes to the ad section?
I’m changing some settings, save them – Refresh the page and they revert back to the previous settings?
Using theme version: 7.1.1.
Please fix?
Thanks,
Hello Gee95,
Please ensure that you have updated your theme to the latest version of it (Newspaper 7.1.1, Visual Composer 4.11.2 and Social Counter 4.1) only through FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you are some trouble with saving and if you are using the Wordfence plugin, please try to disable it or try to set it according to Bryson T advice, from here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/
Also, please ensure that your parameters are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
I’ve tried this, but it’s still not saving.
Cannot afford to disable all my plugins again on my live site.
Any other solutions?
Thanks,
Hello Gee95,
Please keep in mind that untested plugins could have a negative effect over our theme and might cause a lot of unknown issues. Please respect my advice if you want to achieve the best result with our theme. So, first of all, if you are using the Wordfence plugin, please try to set it according to Bryson T advice which I gave you above and then, if your problem is still there, you will follow the above tips. As a suggestion, until you will work at your site, you can keep it in maintenance mode, using a plugin with this functionality.
Thanks for your understanding!
“Please respect my advice if you want to achieve the best result with our theme.” I have? I told you I tried what you told me and it didn’t work? All i asked for was another solution?
I have disabled all my plugins and tried to save it, and it reverted back. So i said i cannot do it again because of ‘downtime’ on a live site.
I bypassed your advice on Wordfence as i use All In One WP Security.
I happened to move hosting companies a few weeks back – Could it have something to do with server settings? and not WordPress settings?
Hello Gee95,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, please provide the link of this topic so we can identify you.
Thanks.
hi.. i have problem with visual composer, not work in my website, how i can fixed it?
Hello smartwebdigital,
Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and then, make sure if you have updated all the required plugins to the latest version of them ->Visual Composer 4.11.2 and Social Counter 4.1. Try to clear all your caches, purge CDN files if you are using the CDN system and check the results. Also, if you are using some untested plugins in our theme which might cause this issues, please try to disable all of them and runs the theme only with the required plugins.
I hope that helps.
Thanks for your understanding!
