I’m also having issues saving our theme settings, it just spins and stalls like others have stated.
I’ve tried deactivating all the plugins, updated visual composer, cleared our cache, increased our php memory limit and updated our php.ini file according to your recommendations. Still no success. We also don’t have the wordfence plugin installed which seems to of been another main cause of the hangup.
I’ve also tried in chrome, firefox, and the microsoft edge browser, all 3 having the same issue.
I’m pretty much lost at this point and not sure what else to try.
Wordpress Version 4.5
Newspaper Version 6.7.1 (updated from 4.6.1)
Visual composer Version 4.11.2
am having the same problem.. not able to save theme settings..
Hello all,
First of all, please ensure that you have correctly set it the system status parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, please check your console and see if you have some js errors through it. Also, if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thank you for your understanding!
Thanks,
We ended up just hoping into phpmyadmin reverting our installation back to the 4.6.1 due to a handful of little issues we ran into.
That said thanks for the feedback
– Steve
I am also having same problem. Not able to save the settings in theme panel.
Hello Gopal,
If you are using the Wordfence plugin, please try to disable because we have some bad reports about this type of plugin and try to search another one with this functionality, sorry! This plugin creates a conflict in the theme which generate this type of issue with saving. Also, please check your console and see if you have some js errors through it. Also, if you have some errors about admin_ajax.php please contact your hosting provider because the problem is related from the server. Also, you have to check your system status if it has the right values for the parameters, otherwise, you have to increase the systems status, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please notice that you have to try this advice without any untested plugin. You have to use only the Visual Composer to active and also, all your cache memory would be cleared for good results.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi Catalin,
Thank you for listing out all the possible causes for theme panel not saving. I think that was the problem only for a short time. I checked theme status at that time, there was no problem with that. But did not change any plugin.
Now after few hours, I tried to save the changes, and everything went smooth. I don’t know what was the reason at that time.
There were no JS errors in console.
Thank you..
Hello Gopal,
If you need more assistance in this regard and if you have ensured that this issue does not come from any untested plugins, please send us an email at contact@tagdiv.com with your log-in information so we can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thank you for the message!
Having this issue now as well. First time this morning since Feb 2014 with Newspaper. I also use Wordfence and have since Oct 2015 with no issues. No updates to Wordfence in a few days, or any other plugins.
I haven’t adjusted theme settings in a while so I wasn’t seeing it, but the latest version of Wordfence includes a new Web Application Firewall feature (WAF) that is causing the issue.
I did some research and the plugin’s WAF is causing this sort of problem with many themes and plugins. The plugin author suggests turning “Learning Mode” on for the WAF for a week or so. Soon as I did that, the theme’s setting panel began working fine again. WAF is blocking access to admin-ajax.php best I can tell. I’m testing this with Newspaper and WPeMatico, which is also having the same issue.
Go to Wordfence -> Firewall and set it to learning mode (http://prntscr.com/awng8a) for a while and make changes to your theme settings while in learning mode. It’s supposed to study normal use and creates exceptions based on it.
They claim the WAF goes into learning mode when first installed, but if you’re like me and have a stable site with no need to modify theme settings, then you didn’t let it see the theme’s setting panel being used in learning mode. Which is why the issue has happened. Has nothing to do with Newspaper itself.
To be clear, the rest of Wordfence is fully compatible with Newspaper, and should be working with Newspaper and WAF after it has time to create exceptions for the theme as well.
Hope this helps.
Hello Bryson T,
Thank you for your workaround in this case. Surely, this solution will be very useful for our clients.
Have a nice day!
I Had similar problem. and Theme was unable to save so I have disable Wordefence Plugin and now its working. Can you please recommend any other security plugin which we can installed along with Newspaper theme?
Thanks, Bryson T, upon setting Wordfence in learning mode, the theme settings can be saved!
Sure, @garridod, glad to help.
The way that’s supposed to work is that it figures out what’s normal in learning mode so the firewall doesn’t block your theme and plugins from working. So keep it in learning mode for a week or so, be sure to update themes settings a few times (don’t think it matters if you change anything, as long as you save settings and trigger that action a few times), then when learning mode is off again, it should work fine.
If that doesn’t fix it, then you need to contact Wordfence developer about learning mode not seeing the theme.
Funny. Indeed, the problem arose when updating the theme after some months (from ver6.6 to ver6.7.1), and well after the learning period of Wordfence. In the meantime there was a server change, but I don’t think it counts here.
@garridod Probably not. I actually changed servers in that same span of time too and that didn’t play a part. Just the lack of need to fuss with theme settings during the first learning period. Kind of goofy that another plugin can be so… intrusive? Oh well. Easy enough to fix.
Same problem resolved, thanks a lot Bryson T!
just an update guys, disabling wordfence used to do the trick for me aswell, on the new theme update however it didnt! i deleted wordfence and it started working again!! weird..
You’re awesome @Bryson T, thanks!!!
@Bryson T , Thanks a ton! Was having a similar issue. Just saw your recommendations!
Okay, so I’ve left my setup in learning mode 2-3 weeks and found something everyone should know. While in learning mode, you use the theme panel so Wordfence can learn to let the admin-ajax.php calls through, but it’s not that that simple.
Wordfence not only sets exceptions for admin-ajax.php, but for the parameters that are sent to it. Every setting in the theme is a different parameter.
So the way you have to use Wordfence with a tagDiv theme is simply to turn learning mode on during periods when you’re adjusting theme settings. When done, turn learning mode back off so you’re protected. Then, if you change a theme setting that you already used specifically in learning mode, it’ll always work, but if you get to a new one that you didn’t adjust while in learning mode, it will be blocked by Wordfence. That’s why you turn learning mode back on.
I admit, it’s a slight pain to go back and forth, but having this great theme with good security? Can’t beat that.
Hope this helps.
Thank you Bryson T for posting this. I’m sure it will help lots of people from our community.
