Social Media Counter

Hello orbofdarkness,

Please ensure that you are using the latest version of Visual Composer 4.11.2 and Social Counter 4.1 in order to achieve the best result with the social counter. Try to clear all your caches, purge CDN file if you are using the CDN system and test it again.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello julia,

Please ensure that you have added a valid Facebook ID for your Social Counter in order to achieve best results. Please check our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial/ Also, please try to check the Social Counter with cocacola facebook ID and check the results. Try to clear all your caches and test it again.
So, if your problem is still there, please send as an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your problem. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello paolobabaglioni,

After updated the theme, please ensure that you have deleted the old version of plugin from plugin area and then you will have to install in from the Premium Plugins from theme panel, like this -> http://screencast.com/t/pbySxrlIIxDV and then activate from here -> http://screencast.com/t/A8Ly3rhes7v

Hope this helps!

Thanks for your message!

Hello paolobabaglioni,

Please ensure that all of these processes were made only via FTP according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method in this regard. Also, please try to clear all your caches, server caches, purge CDN files if you are using the CDN system.
If your problem is still there after this, please try to make a new clean install and install from scratch the theme with the latest version and check how it will go.

Thanks for your understanding!