Persistent and frustrating problems with mobile theme

Good evening,

I am beyond frustrated right now. My mobile theme is not working properly. Hopefully if I give all of the information here, someone will be able to fix this for me. My website is http://www.mentalhealthsuggestions.com. All that you have to do to see the problem is to visit it first on a desktop browser and then on a mobile browser.

On the desktop browser you will see backgrounds, graphics, and featured images.

I used two separate websites to test for mobile optimization. The first site I used was responsinator.com. Responsinator.com shows everything working properly on mobile devices.

Then I used the Google Developers Mobile Friendly test and it showed a very different picture. It showed no images rendering.

I wanted to know which of the two was correct so I used my own Iphone 5s and used the mobile browser. It showed the same website that Google Developers Mobile Friendly test showed. No images, backgrounds, banners, or anything else.

I have no idea what is going on right now. I don’t know why some mobile device testing websites show everything to be okay while other websites show nothing rendering properly. I don’t know why it doesn’t render properly on my own phone.

I am pulling out my hair here. Please help me.

Hi

We’re sorry about this inconveniences.
There was a problem with mobile theme but now we released the fix for it. Please download the theme again from themeforest and install it in your wordpress: https://forum.tagdiv.com/how-to-update-the-theme-2/
Make sure that you also delete the current version of mobile theme plugin then install it again after a fresh version of Newspaper is installed: http://screencast.com/t/mTIyeXYD

Let us know how it goes.
Thanks!

Alright, so you are telling me to delete the current Newspaper theme, download a new Newspaper theme, and that it will work properly. If I do that will I lose all of the settings I have such as all of the fonts, the colors, the custom CSS, and all of that? I’m pretty sure I would lose all of that. But I can’t lose all of that stuff. Took me way too long to get right. How do I go about using the newly downloaded Newspaper theme without losing all of my hard work?

Also, I already have Version 7.3. I use Envato Marketplace. I believe that is the most recent version of the theme. Why would I download it again?