Hi Team,
Can you also please help me with another query? According to my understanding, the Newspaper 7 theme is a responsive theme and also has an optional mobile plugin.
My site is in a maintenance mode at the moment, but the site does not display correctly on any devices besides desktop. The content is simply displaced.
Can you please advice?
Many thanks for a prompt response.
Anna
Hello Anna,
If I do not have your website for a closer look, notice that I cannot provide a more accurate response. Please try to disable all the untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. It is possible that all of these to interact with the theme core file and break the responsiveness of the theme. After this, if the problem is still there, please make a new clean install from scratch via FTP way because this is the surest method in this regard, clear all your, purge CDN files and check the results. For more information about FTP way, please consult here -> https://forum.tagdiv.com/install-via-ftp/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi Catalin,
Thanks for your message. I would be happy to allow you to access my site. I already had a developer looking into this but no one knows why the theme does not work with regards to responsiveness. The only plugins which were installed come with the theme ( no external plugin were installed). If I will be making a new clean install from scratch, should I be worried about the exciting content?
Thanks,
Anna
Hello Anna,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide there the link to this topic so we can easily identify you.
Thanks for the message!
Hi Catalin,
Fantastic! Thank you very much! I appreciate the efforts!
I will send all the details via email.
Thank you!
Anna
