Hi there,
Photos in my last post aren’t displaying on mobile while they are on desktop.
http://www.traveleaters.com/road-trip-dans-le-northland-5-immanquables-voir-faire/
Same goes for my header menu logo which was previously showing.
All previous posts pictures are displaying correctly, this only concerns my last post and header menu logo.
Thank you,
Hello LaurennePierrick,
I have noticed that you are using the Newspaper theme and it is not the latest version of it. Try to update it via FTP way, disable all untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. If the problem is still there, please try to make a new clean install from scratch via FTP way and check the results. For more details about FTP method, please consult here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for the message!
Hello Catalin,
We did everything you advised in your last post but pictures still aren’t showing on mobile.
We also tried to publish a new article and pictures won’t show again.
Thanks in advance,
Hello LaurennePierrick,
I have inspected your website, and I saw that your images are working fine for mobile viewports, like this -> https://www.screencast.com/t/AJpwGS73ll Try to disable all your untested plugins, clear all your caches and check the results.
Thanks for your understanding!
Hello Catalin,
Following your last message :
– We updated our theme with the newest version via FTP
– We disabled all our untested plugings
– We cleared all our caches
On the link your are showing and other mobile screens simulator the pictures are showing but on our real mobile phones they are not. We asked several persons to test it for us and it still isn’t working.
We tried to upload a new article showing new photos and they are still not showing, except for one only :
http://www.traveleaters.com/road-trip-dans-le-northland-nos-decouvertes-gourmandes/
We looked everywhere and couldn’t find a way why this particular photo was showing and not the other. This is really an issue for our website.
Thank you in advance for your help,
Hello LaurennePierrick,
I have tested on Android devices and the images seem to work as expected. The problem is on Apple devices which not loaded your images from your posts. It seems to be a conflicting plugin which causes this issue. Try to disable all of your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for the message!
Dear Catalin,
As I was precisely saying on my last post we already tried all of the solutions you are suggesting, twice. And the problem is still there.
Thanks !
Hello LaurennePierrick,
what type of phone do you have tried? Also, if the problem is still there, send us an email at contact@tagdiv.com with your log-in information(wp-admin) so we can further inspect it closer you setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Dear Catalin,
Problem seems to be mainly on Iphones.
I’ve emailes the login details to the given address.
Thanks a lot
