I need help please. My website does not work. The computer is unconfigured. And on the mobile, the screen is gray or white. For more change that I try to do, I can not solve it. It is urgent.
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Necesito ayuda por favor. Mi página web no funciona. En el ordenador está desconfigurada. Y en el móvil, la pantalla sale gris o blanca. Por más cambio que intento hacer, no logro solucionarlo. Es urgente.
Hello????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -.-
Hello,
Please check the support hours at the top right corner of this page. We do not work on weekends and there is also the time zone to consider.
Your site seems fine desktop and mobile. You could use a bit more loading speed but the images do load. Please use this guide to improve your loading speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
Thank you!
I’m sorry.
There are parts of the website that are not seen on the mobile. The plugins that I have active are the following:
– Accelerated Mobile Pages
– AMP
– Asesor de Cookies
– Contact Form 7
– Jetpack by WordPress.com
– Simple Social Icons
– Speed Booster Pack
– tagDiv Mobile Theme
– WP Super Cache
– WPBakery Visual Composer (Versión 4.12.1)
– Yoast SEO
I’ve followed all the steps and still do not know what to do.
Hi,
I have checked your site and each and every part of your homepage is present on mobile devices. There is nothing missing. Please provide more detailed instructions to what exactly is the problem. What is missing. What is not displaying properly as we cannot find any issue.
Thank you!
Only the header and some plugin are visible. And the footer is also seen. But among all that comes the name of the plugins and the codes like this:
[Td_block_trending_now] [td_block_big_grid_4]
[Td_block_big_grid_5 sort = “random_7_day]
[Td_block_24 custom_tittle = “Music” header_color “ff6600” category_id = “686” limit = “4”]
So all the time. What dou you recommend?
The problem is in responsive
Did you test from another device? I still cannot see any at all issues. The shortcodes you mention are visual composer shortcodes but I cannot see them anywhere on your site. Not in desktop and not in mobile.
Your site works fine: https://www.screencast.com/t/MqvRF8q275r
Thank you!
In mobile it does not look good. Shortcodes appear. I do not know if the problem is with the Visual Composer plugin or the Mobile Theme tagDiv.
The menu and footer will work fine but everything that comes from Visual Composer does not work.
Help!
Hello,
Please contact us via email at contact@tagdiv.com and provide a l;ink to your site and wp-admin so we can login and investigate. Please also include a link to this topic.
Thank you!
