When I click “get access token” (facebook) in the Social Counter it freezes and I can’t get this token to validate the number of followers in facebook. I get the ID app and the Security Key from my app admin panel at facebook developers page.
Other social networks are working fine as instagram or twitter.
I have tried from another browser and same issue happened.
¿Anyone know where could be the problem?
Hello utzgurx,
Furthermore deeper investigations, we have noticed that it was a problem with some js from this plugin and we have fixed it in a new plugin version. You should take it from here -> http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip the new version of Social Counter. Remove the old version and install it on your backend. Also, you should clear all your cached images and files from your Chrome, like this -> https://www.screencast.com/t/5bbgsp85O and check the results.
Thanks for your understanding!
Hello,
I don’t know how to remove the old version because I’m using it trhough Newspaper Theme and Visual Composer plugin. I don’t even know code to edit the website, that’s why I’m using this composer.
What can I do?
Thanks
Hello utzgurx,
You should go to the Plugins section and from there you simply disable and remove the Social Counter. After this, you should Add New plugin from Plugins section and load the file which I gave you above and install it at your backend.
Hope this helps!
Thanks for your understanding!
My Access Token still does not load after suggesting to download and install the new plugin and removing the old one.
I’ve cleared local and server both caches.
Please suggest.
I also have this same problem. I have deactivated the plugin and installed a new version of it. When trying to get the security token the plugin tried to load it and nothing happens
Hi,
Please clear the browser cache (Very important) as instructed above after installing the new social counter plugin. Then try to configure the counter again and request the Facebook token. This is tested and works as intended.
Thanks
I have also updated the plugin and successfully got the access token, however, on the site it still shows “0” fans despite having 4K+ on the page. Any suggestions as to what is happening here?
Thanks
We can’t generate Facebook access token…
The Social Counter is not working after an update
I have purged the cache
When I click Facebook Access Token Get Access Token it just says ‘Please wait…’
But nothing happens
https://www.dropbox.com/s/84eosvi6h9jupbw/error.png?dl=0
Same problem. Updated theme, plugin, deactivated and activated still not working. It’s really annoying.
I’m also having the same problem… given the number of us that this seems to be affecting, could it be something on your end that’s the problem??
One more, exactly the same problem.
Just “Please wait…” message and nothing happens.
I’d just like to add that i can generate a token. But my counter is reporting 0 fans for Facebook.
I did everything, i have that same problem
Hi,
Please note that there can be some delay for the data to refresh after successfully setting up the social counter accounts. If you still have problems, maybe something else is interfering with this process. Try disabling all your plugins except Visual composer and the social counter (make sure you have the latest version from the theme package) clear any caching installed and try again. This is working properly on our end, and so it should be for you.
Thank you for understanding!
I tried all that, including downloading and installing the version posted here, disabling all plugins, disabling CDN, clearing cache, etc…
Just can’t get the token.
Anny suggestions?
Hi,
@eugqua Please send us an email at contact@tagdiv.com and provide admin login information, so we can investigate further why this is not working for you. Also paste a link to this topic, so we can identify you.
Thank you for understanding!
I gave up, I remove it.
Hi,
Please try to understand that this issue with the social counter is now fixed, and it is working properly. All you need to do is to download and install the latest theme version and use the social counter plugin from this package. Then it is very important that you clear the browser cache as instructed above, if you cannot generate the Facebook token.
@m0000g Please send us an email at contact@tagdiv.com and provide admin login information so we can investigate. Also provide your social counter Facebook configuration (Facebook Id, Facebook App Id, Facebook Security Key).
Thank you for understanding!
