Hello,
I have a license for the Visual Composer plugin and I did the last update. Since this update, I no longer find the blocks of the Newsmag theme. How do I retrieve them?
Screen : http://imgur.com/a/3Ls7r
Thank you
Hello F3rious,
First of all, please ensure that you have right installed the latest theme version via FTP way, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ because this is the surest method in this case and then, you should check the system status parameters to be according to our useful guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are using some untested plugins which can interact with thew theme core files and cause some untested plugins, you should remove all of them, leave just to active our required plugins and check the results.
Thanks for your understanding!
I have the same issue as F3rious, and it didn’t work the way you described. Any other solutions?
Hello parcferme,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. First of all, ensure that you are using the right plugin’s version which comes bundled with the theme core files and also, please removes all of the untested plugins if you are using something like this.
Thanks for your understanding!
I’m having the same issue. Looking forward to a solution.
Hello golfer6934,
Do you have tried to follow the steps which I gave you above? If you have followed all of these and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information so I can take a closer look at it.
Thanks for your understanding!
