I use newsmag and had been having no problems using the new TD Composer. But now everytime I load it up, the viewport is completely white. I can drag things on the screen, but they don’t display at all. The shortcode does get added, but it’s kind of hard building a page blind. I disabled all plugins as requested in a separate thread and that still did not work, and I don’t currently have a CDN configured. Yesterday I was able to get it working in chrome, but as soon as I loaded up the page to make another edit, same thing happened and it is still blank/white every time I try it.
Hello mdeleon,
Sorry for this inconvenient! First of all, you should check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, make sure that your theme has been correctly installed via FTP way because this is the surest method in this case. For more information about using our page builder, please consult the following useful guide here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Everything looks good as far as the parameters go except for the post max size, but I haven’t been able to find the php.ini file to change that. Also the size I have it set to seems to be larger than you recommend so I can’t see that being the issue. It also says I don’t have a caching plugin, but I am using siteground’s built-in caching.
https://www.dropbox.com/s/3upu33rwh3kp7t6/Screenshot%202017-08-01%2017.06.19.PNG?dl=0
Nothing in the documentation seems to be helping. It was working fine for days and just one day it started loading a blank viewport. Really need to get this fixed.
Hello mdeleon,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you. Also, you can provide there the full FTP access because it could be required for it.
Thanks for the message!
Hi TagDiv, I’m having the same issue. I just purchased this item for a client and am trying to set up the homepage. All i see is a tagDiv sidebar with the useable elements and a blank, white screen to the right. I’ve checked the system status and all looks good. There are no other plugins active. What else should i try?? Please help! thank you!
Hello Jeffrey,
Send us an email at our above address.
Thanks.
