Hi it seems the shop product page is broken
https://milai.love/shop/iphone/mikol-nero-marquina-marble-phone-case/
http://prntscr.com/gt3nv3
http://prntscr.com/gt3oar
Hello barronlau,
Please keep in mind that the Woocommerce was been tested with the theme and it seems to work as expected, without a problem. I have inspected your website and I saw that the layout of your shop page is not right. It seems to be spoiled. Also, I saw that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues, sorry! Try to disable all of these, leave just to active only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all the caches and check the results.
Thanks for your understanding!
sure. I’ll try that first.
Ok, so I’ve turn off plugins and cleared cache and I still have the same issue.
However I’ve also noticed my WPML translated products have a different layout and don’t have the same issue.
I’m not sure why the layout is different.
Please see this page that is broken
https://milai.love/shop/iphone/squishy-cat-phone-case/
Then the Japanese WPML version seems to different, and not broken
https://milai.love/ja/shop/iphone-ja/sns%E8%A9%B1%E9%A1%8C-%E3%83%97%E3%83%8B%E3%83%97%E3%83%8B-%E3%83%97%E3%83%8B%E3%83%A5%E3%83%97%E3%83%8B%E3%83%A5-%E3%82%A2%E3%83%B3%E3%83%81%E3%82%B9%E3%83%88%E3%83%AC%E3%82%B9-%E5%B1%85%E7%9C%A0/
Can you tell my why the layouts would be different?
Hello barronlau,
I have inspected your website and I saw that you have different layouts in this regard. This behavior could happen due to using some untested plugins which can interact with the theme core files and which can cause such unknown issues. Also, I saw that it applies a CSS which I cannot identify from where come from, as you can see here -> https://www.screencast.com/t/dENNpUIdCM which breaks the layout. I recommend you to make a new clean install from scratch via FTP way and try using only the WPML with Woocommerce without any untested plugins and some CSS minification to exclude any conflicts. Clear all the caches and check the results.
Hope this helps!
Thanks for your understanding!
Ok, I’m not quite sure how to do a clean install. You mean delete the theme folder and reupload manually using FTP?
Will I lose my content and translations?
Hello barronlau,
Yes, you should reinstall the theme via FTP way. After each theme update, you should make a full backup to your database to be safe and to avoid losing your data. You should follow up the FTP way because this is the surest theme’s method for theme’s update, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/.
Hope this helps!
Thanks for your understanding!
Thank you I have followed the instructions and I beleive it has sovled the issues.
