Hey,
TagDiv Team,
first of all thank you for this amazing theme, one issue i find that mobile theme is not running in mobile i have installed the required ts mobile plugin and then configured it but it’s showing the message like
“The Mobile Theme path couldn’t be set. Please check if you have another mobile theme pluginactive and disable it (ex. jetpack Mobile Themeor Similar). If you use cache plugin clear it before checking the results”.
even if i have disabled the plugin then also it’s not running. Please Help me otherwise i have to go for other.
Hello Goldie1234,
Please make sure that you are using the latest theme packet which can be downloaded from Theme Forest. To be sure, try to make a new clean install from scratch via FTP way because this is the surest theme method, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ This message appears when you did not do something good with the theme installing. Try again to install the theme, clear all the caches and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
hey, thank for your reply but you won’t believe that i have installed this theme with ftp method, then also it’s creating issue.
Hello Goldie1234,
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
ok,thank you
