Hi,
If you reinstalled the theme and the issue is still present, then something else is causing problems. Check the theme system status and see if the parameters displayed there are set according to this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to make the changes if needed. Also in some cases the admin-ajax process was denied or forbidden by the server which causes such issues in the theme panel. This is a similar topic
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/
Thanks
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If you still encounter issues, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
I sent an email to contact@tagdiv.com, do they only work during weekdays? I have not heard back from them. I emailed them Friday night.