Hello,
After your technical support sent me an email to help me with updating my theme, I followed the instructions as given, went to your documentation and after backing up the theme to my pc, I copied and overwrote the theme with the latest version I downloaded today from Envato.
I flushed out my browser cache and logged in. On the Dashboard it still says v8.0
Furthermore the plugin for the landing pages is not in the plugin list.
Can someone help me out please?
Thanks a lot. 🙂
No one? really? 🙁
Generally you delete the old folder, and upload new one; not merge them via FTP. Then you’d likely need to clear cache in web browser, and possibly clear transients in WP using something like WP-Optimize plugin.
You may have to manually install plugins from the /zip > allfiles/plugins
Works for me.
Hi Chris,
Thank you for answering, at least someone is alive here. =)
If you ever read the documentation from Tagdiv how to update your theme, you will discover that it is the opposite from what you describe.
The question now is who is right? I followed their instructions, if they are wrong then I ask myself why for god-sake did they write a document like that, even their instruction video shows you to do it like that. If you are right, they should hire you to update their documentation instructions… =)
Does Tagdiv want to confuse their users and like them to create support tickets here?
I did the manual plugins already, as any documentation on that is missing…
For a famous producer of a Themes Bestseller I would expect better documentation and service!
don’t get me wrong, I love this theme, I think it is well done, but service and support are very important too, I lose time because of issues, which are unnecessary!
I like to hear an answer from Tagdiv on this.
Well, on the documentation page for theme, “how to update…” note the first section:
Before you update, it is best practice to:
Always check our update notes
Always backup the files and the database, in case something goes wrong with the server you could use the backup to revert to the previous state. For more information on how to backup check the official documentation.
Do not keep older copies of the theme inside wordpress themes folder
Reset the cache after you update
Update the plugins. The theme required and recommended plugins are included in the theme package inside the ../Newspaper-tf/plugins folder.
I got into habit of doing it this way years ago (have been using WP for 12 years, 13?) … and I do a full FTP site backup prior to any updates/upgrades. Of course I have custom stuff in the functions file, and hacks to remove the Google Fonts and use native fonts, so I kinda have no choice there. But by doing a full backup via FTP, then upload new stuff, it ensures clean upgrade, and a way to ‘roll back’ if something wonky.
Your mileage may vary, as the saying goes, but that’s what I do out of paranoia. 🙂
Hi Chris,
All yes, I did and do that since the last 6 months, TagDiv is not the only one I bought a theme from….
However if Tagdiv sends you this link see below, then you should normally expect they know what they are talking about and why they advise you to follow up on this. Why are they advising to overwrite the files in the theme folder, why do they not add that you need to manually copy over their plugins? (in wordpress I get my plugin updates from there, with tagdiv it needs be done by hand, so if this is the case, make sure it is documented well.
https://forum.tagdiv.com/how-to-update-the-theme-2/
So I will give it a try and delete the theme and then copy over…
Do not keep older copies of the theme inside wordpress themes folder
Reset the cache after you update
Update the plugins. The theme required and recommended plugins are included in the theme package inside the ../Newspaper-tf/plugins folder.
?
This is the correct solution, thank you Chris for this, I suggest Tagdiv to update the instructions in their video and documentation so others will not fall into this issue and lose valuable time.
Thank You Chris, You are the Best!
