Hi,
I connected my social media share box options on the homepage to some social media accounts that have followers but the counters still all say zero.
Thanks, Jake
Hello Jake,
Please provide more details to your request. Pleas provide a link to your site so we can inspect it.
Please note that Instagram will not work as they changed their api and we will have to release an update to implement the changes needed. If this is regarding Instagram, we will not be able to fix it until the update is out.
For any other network, the counter should work properly. Please use this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thank you!
Ok, thanks. It’s the social counters on the homepage. entrepreneurible.com
thanks! it worked.
Yes, it worked but I noticed on my Facebook page I have about 20 likes but my homepage counter still says 1 fan. Are likes not shown by the counter, but only followers?
Thanks,
Jake
Hello!
I also have a problem with the number of Facebook fans. The counter says that I have 0 fans (but actually there are 1400+ fans). I created app like it was done in the manual. I inserted the App ID and the App Secret Key to the Social Counter Widget, but Get Access Token gets nothing.
Cleaning browser’s cache does not help.
Where is the mistake ?
The page is http://www.uralstalker.ru
BR, Evgeniy
Hello,
@Jake Richardson The number of followers seems to work properly on your sit: https://www.screencast.com/t/ReUoyYBu
@middle_urals
Please use this guide to properly configure the social counter and make sure all fields for facebook are filled: https://forum.tagdiv.com/social-counter-styles-on-newspaper/
Thank you!
Hello,
@Jake Richardson The number of followers seems to work properly on your sit: https://www.screencast.com/t/ReUoyYBu
@middle_urals
Please use this guide to properly configure the social counter and make sure all fields for facebook are filled: https://forum.tagdiv.com/social-counter-styles-on-newspaper/
Thank you!
Yes, it is counting now.
