Hello,
After updating the themes and plugins, I think about 5 days ago, I have not been able to get the theme panel to work. No tab of the theme panel works. They all lead to the theme panel landing page in the back end.
Also the mobile home page images are not loading… I just noticed this after the recent update.
Please how do I fix this?
The site is — https://wealthbankers.com/news
Hi,
There are some errors in the page, the images are also not loading. I see you use a child theme, please do not change the name of the child theme, it will cause issues. Deactivate it or change it’s name to default, then check the results.
Thanks
Hello,
Thank you for your response. There are some things I have to address, maybe it will help.
1. I always make changes to themes I use, some may not be that visible. So I use child themes to preserve the change without worrying about theme updates. So deactivating the child theme might not a feasible option for me.
2. Concerning the name, cpanel file manager does not permit two folders having same name in same directory (unless I am missing something). Even right now, I tried changing the child theme name to read same as parent theme name and I got a warning that’s its no possible.
3. From the very beginning of using the NewsPaper 8 theme, I have always used that exact child theme as it is without any problems. It issue started after the recent update. Before that, the theme panel was working fine and the images were loading mobile even though I was using the child theme. Now its not working.
4. Also I temporarily activated the parent theme and tried to us the Theme panel, it still did not respond. Nothing was clickable. However, the mobile images began to load although theme panel remained non-functional.
The problem is, I dont feel comfortable using the parent theme directly. I need to operate from a child that loads well on mobile and whose theme panel is working.
Please how do I get this done, like it was before I updated.
Thank you for your kind support.
1/2. You can use a child theme safely with the Newspaper theme, as long as it is the one provided in the theme package
– https://forum.tagdiv.com/whats-included/
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
What I was trying to say is to not use a different child theme name. WordPress recommends that the main theme name should be used with a “-child” append
– https://codex.wordpress.org/Child_Themes
Changing the child theme name may cause issues with the theme, please try not to change it.
3. We have not made any tests in the matter up to this moment unfortunately, most users who changed the child theme name have reported issues and reverted to default name to fix them. There were issues with the theme panel, multipurpose plugin etc.
4. So deactivating the child theme did not solve the panel problems. Please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources if needed. Additionally deactivate all other plugins as a quick test, leave only theme plugins active. Check if this has any effect.
If there is still an issue, please send us an email at contact@tagdiv.com and provide admin login as well as FTP and cPanel access. We will take a look. Include a link to this topic in the email.
Hello Simion,
Thank you.
The issue has been resolved.
My server statuses were already beyond the recommended maximums.
It turned out that the tagdiv amp was deactivated. I dont know how that affected it but both the theme panel and images on mobile are working great now.
But just to be on the safe side, I have also renamed the child theme to the recommended default.
Thank you for your assistance. I appreciate it. God bless you.
Hello Simion,
It has happened again; and this time, for no apparent reason.
I logged on to the site this morning to realize that the home-page images are not loading.
I have not done any technical change since we last spoke. So I dont see why this should happen again.
This time, the theme panel is not affected. It is working fine.
Please what should I do about this?
Also, as you suggested above, I have sent you a support email.
Hello g8662,
Replied via email.
Thanks.
