Hello all,
I’ve been using Newspaper theme for a few months now, and I’m experiencing issues with both the « Social Counter » and the footer instagram section.
My problem with the social counter :
– I never managed to configure the facebook button. Even though I got the ID right, it stills shows “0 likes” and an error page when clicking.
– The Instagram followers count is stuck on 83, even though I have more now.
My problem with the footer instagram section:
– The last photo it shows is from 4 months ago, which is annoying since I’ve published more since.
Here’s my website: http://www.misteur-mercato.fr
Could anyone help me with this?
Thanks in advance!
Alexandre
Hello Alexandre,
Please make sure you use the latest version of the theme and plugins.
Please use this guide to update: https://forum.tagdiv.com/how-to-update-the-theme-2/ and
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.4 theme package.
Thank you!
Hi Bogdan,
I have upgraded the newspaper theme from 8.1 to 8.7.5 version and the instagram footer section have disappeared; no pictures are displayed. Please check https://andreeachinesefood.ro/ bottom page.
On another hand I have installed a cache plugin and I have cleaned the WP cache like you have indicated on another post but with no result. ( I have cleaned the browser cache too )
I don’t have the 8.7.4 theme package to test it. What do I need to do in order to fix the footer instagram section?
Thank you,
Andreea
Hello Bogdan,
Thanks for your answer!
However, after updating everything I could possibly update (theme & plugins), I’m still facing the exact same problems:
– My Facebook fans count is still at 0 and the social counter plugin doesn’t recognize my Facebook ID (when I click on the facebook button, I get an error page)
– Instagram is still blocked at 83 followers on the social count plugin, and the footer Instagram tool doesn’t show any picture anymore. But when I click on the Instagram button, it does show my profile.
– Twitter works fine now, which is weird because it’s the only one that was affected by the update.
Please check: http://www.misteur-mercato.fr
Thanks a lot for your help
Alex
Hi,
From what I can see the Facebook in the social counter is not configured properly, the link is not valid. I see you entered the whole link to the Facebook profile page in the counter
– https://www.screencast.com/t/xuwbWeuLamUD
Only the ID is required, like this – https://www.screencast.com/t/SYrO2K4Y
Set it like that and it will work.
Thanks