I just completed the newest update to the newspaper theme 8.7. Both this update the one previously have crashed my site to the point that I can’t even access the wordpress dashboard. I have had to contact our web host provider to troubleshoot and deactivate enough stuff that I can get in and do a restore.
I have done at least 4 update previously using the Filezilla method and never had a problem.
Is anyone else having this problem? Why are these updates crashing my site, if I can get it back online, I will not we 2 updates behind but I refuse to try updating again if it will just keep crashing my site.
My web host provider has said that it has something to do with one of the Tag plug-ins crashing.
Here is there error I currently see when I try to load my homepage.
Fatal error: Uncaught Error: Call to undefined method td_config_helper::get_map_block_shadow_array() in /home/childs18/childsworld.news/wp-content/plugins/td-composer/includes/tdc_map.php:662 Stack trace: #0 /home/childs18/childsworld.news/wp-content/plugins/td-composer/includes/tdc_main.php(32): require_once() #1 /home/childs18/childsworld.news/wp-content/plugins/td-composer/td-composer.php(35): require_once(‘/home/childs18/…’) #2 /home/childs18/childsworld.news/wp-includes/class-wp-hook.php(286): tdc_plugin_init(”) #3 /home/childs18/childsworld.news/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array) #4 /home/childs18/childsworld.news/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #5 /home/childs18/childsworld.news/wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php(207): do_action(‘td_wp_booster_l…’) #6 /home/childs18/childsworld.news/wp-content/themes/Newspaper/functions.php(23): require_once(‘/home/childs18/…’) #7 /home/childs18/childsworld.news/wp-settings.php in /home/childs18/childsworld.news/wp-content/plugins/td-composer/includes/tdc_map.php on line 662
Our web host has verified that this issue is the same as the previous issue I had with the last update. “[William Wa.] Ok it looks like the issue was coming from the plugin: td-composer”.
[William Wa.] Well here is the error that I was getting when trying to use the WordPress CLI tools:
Fatal error: Uncaught Error: Call to undefined method td_config_helper::get_map_block_shadow_array() in /home/childs18/childsworld.news/wp-content/plugins/td-composer/includes/tdc_map.php:662
Stack trace:
#0 /home/childs18/childsworld.news/wp-content/plugins/td-composer/includes/tdc_main.php(32): require_once()
#1 /home/childs18/childsworld.news/wp-content/plugins/td-composer/td-composer.php(35): require_once(‘/home/childs18/…’)
#2 /home/childs18/childsworld.news/wp-includes/class-wp-hook.php(286): tdc_plugin_init(”)
#3 /home/childs18/childsworld.news/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
#4 /home/childs18/childsworld.news/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#5 /home/childs18/childsworld.news/wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php(207): do_action(‘td_wp_booster_l…’)
#6 /home/childs18/childsworld.news/wp-content/themes/Newspaper/functions.php(23): require_once(‘/home/childs18/…’)
#7 /home/childs18/childsworld.news/wp-settings.php in /home/childs18/childsworld.news/wp-content/plugins/td-composer/includes/tdc_map.php on line 662
Maybe you are not updating the theme plugins besides the theme. There could be problems if you only update the theme and not the plugins. All of those errors are related to the composer.
The latest theme version provides composer version 2.3, this composer is created specially for this theme so in combination with the theme it should not cause such problems. Most of the problems we identified so far were with server configurations.
However updating the theme should not cause such complete website crashes. Why were’t you able to access the dashboard, what ere the errors? What were the identified causes, or what did your hosting deactivate in order to fix the problem? We had no similar reports regarding the latest theme update from our users. Of course exceptions can happen. I will pass any information you can provide to our developer team. The composer has been improved significantly over previous versions, it will continue to be.
Check the theme system status panel, the requirements are here
– https://forum.tagdiv.com/requirements-for-newspaper/
Maybe also maintain a local copy of the live website and first test updating the theme there, to see the results.
Simion,
All of the errors are listed previously. The plug-in that the host says crashes my site (both times) is ““[William Wa.] Ok it looks like the issue was coming from the plugin: td-composer”.” They deactivate the td-composer plug-in and it at least gets me back in to the wordpress dashboard so that I can do a restore of my site. Until I restore, my site has a bunch of random coding spots.
From what I understand, if I update the theme using FTP that is supposed to automatically updated/install the correct plug-ins related. I have never had to update them separately in the past, nor does my plug-in section say there are any updates for plug-ins.
This is becoming a growing problem, as now when I try to use the composer, it glitches and isn’t responding correctly. So I am now unable to make changes.
I just tried to delete the composer and reinstall it from the version in the recent theme update. I didn’t update anything other than the composer and it crashed my site again with this code:
Fatal error: Uncaught Error: Call to undefined method td_config_helper::get_map_block_shadow_array() in /home/childs18/childsworld.news/wp-content/plugins/td-composer/includes/tdc_map.php:662 Stack trace: #0 /home/childs18/childsworld.news/wp-content/plugins/td-composer/includes/tdc_main.php(32): require_once() #1 /home/childs18/childsworld.news/wp-content/plugins/td-composer/td-composer.php(35): require_once(‘/home/childs18/…’) #2 /home/childs18/childsworld.news/wp-includes/class-wp-hook.php(286): tdc_plugin_init(”) #3 /home/childs18/childsworld.news/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array) #4 /home/childs18/childsworld.news/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #5 /home/childs18/childsworld.news/wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php(207): do_action(‘td_wp_booster_l…’) #6 /home/childs18/childsworld.news/wp-content/themes/Newspaper/functions.php(23): require_once(‘/home/childs18/…’) #7 /home/childs18/childsworld.news/wp-settings.php in /home/childs18/childsworld.news/wp-content/plugins/td-composer/includes/tdc_map.php on line 662
Please send us an email at contact@tagdiv.com and provide admin login, FTP access and cPanel if possible. Make a backup of the website before. Include a link to this topic in the email.
