Page not displaying properly after update

Posted in: Newspaper
Post count: 22

Hi,
updated through Envato Plugin to 8.8 and page now looks like this (scrambled): http://prntscr.com/jsgof0

Can kind people from Newspaper Theme tell me how to solve it ?

Each time we have same exercise all of us users with each new update, it seems Newspaper team is not able to issue one update without causing issues. BUT at least this time it didnt fully crash page, as it was with updating to previous version, when also Newspaper team left us all waiting for 3 days before answer( and although it was plugin to blame, they just after 3 days behaved like nothing happened).

Post count: 23312

Hello ds-2,

Please keep in mind that we every time recommend to our customers that before doing a theme update to do a full backup to the database to avoid losing all of the data. We do not recommend to update the theme using the Envato Toolkit plugin because it’s not the reliable way and might appears some errors, sorry! Please update the theme via FTP way because this is the surest and healthy way for updating your theme. Please follow the steps from here -> https://forum.tagdiv.com/install-via-ftp/ Try to recreate your pages using only the TD Composer and remove the Visual Composer shortcodes. This tutorial can help you -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Hope this helps and let us know how it goes!

Thanks for your understanding!

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