Hi.
I added [tagdiv] Social counter widget to my footer.
My facebook page supporters, my Instagram followers and my Youtube subscribers appear all right, but at my Twitter followers it shows zero, eventhough the nubmer is near 700.
I tried puttind my ID with or without @. The image links to my Twitter acoount all right.
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This topic was modified 8 years by
NBak18.
Hi,
If you use the latest theme version and social counter plugin, there would be no problem with Twitter. With older versions it probably will not work due to changes made by Twitter. Make sure you use the latest theme and plugins and everything should work. Maybe clear your cache and CDN if used.
I could take a look as well, provide a link to your website if possible.
Thanks
Hi.
Please notice that I purchased Newspaper theme at May 19th, and that I use demo (city news) with some changes.
I got an Envato notification about available update, but I’m afraid that I’ll lose my changes (added grid at frontpage, made changes to blocks (3 columns from 2 etc) and plan to change width to post pages.
Can you can check my website and let me know if updates are safe for me?
Thank you
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This reply was modified 8 years by
NBak18.
Hi,
If you do not want to update, try this social counter plugin and see if it works
– http://cdn.tagdiv.com/wp-content/uploads/2018/06/td-social-counter.zip
But it would be better to update the theme and theme plugins. Please check the theme changelog, you probably have version 8.7.4
– https://themeforest.net/item/newspaper/5489609 (bottom of the page)
There were some notable changes since that version. Updating the theme will not change anything in your pages and posts, or theme panel settings or custom code entered in the theme panel.
As always just to be safe you should make a backup before you update. The steps to update are described in the guide, follow theme and there should be no problem
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Thanks
I’m also getting the same problem. All counters work except the tweets http://www.andytlaird.com
Hello,
Please try to clear your cache and purge cdn files if you use it and then replace the twitter account in the counter to another account such as cocacola, to see if the correct number gets pulled. Then switch back to your own id. This should reset the counter cache. Let us know how it goes
Thank you!