Hello there,
Since 11:00 a.m IST have been unable to connect with the Cloud Template Library. Keep getting this message – Received a response code != 200 while trying to contact the templates API server. Everything was ok till before this time. And yes I did disable plugins to see if there was a conflict. Unfortunately, the issue persists.
Thank you
Hi,
Please try to re-save permalinks and try to figure out what was changed before this time. Nothing happens without a cause. Let us know.
Thank you!
Hello there,
There wasn’t really any changes prior to the issue. No new plugin was installed. Or code altered. I was simply in the process of uploading templates and testing them on my site. Everything worked well, till the mentioned time. As I am the only admin, I would have been aware of any changes.
This is what the Google console (backend) states:
&&tdLog.kill(“Missing wpNonce”);void 0===g.cloudEndPoint&&tdLog.kill(“Missing endpoint”);void 0===g.error&&(g.error=function(k){console.log(“%cAPI ERROR”,”background: #ffaa00; color: #ffffff; padding:3px 6px”,k)});return jQuery.ajax({timeout:5E4,type:”POST”,url:tdbApi._getRestEndPoint(g.cloudEndPoint,”uuid=”+tdbApi._getUniqueID()),beforeSend:function(k){k.setRequestHeader(“X-WP-Nonce”,
g.wpNonce)},cache:!1,data:g.post,dataType:”json”,statusCode:{404:function(){console.log(“ERROR: 404 not found”)},500:function(){console.log(“ERROR: 500 server error”)}},success:function(k,m,t){console.group(“API: “+g.cloudEndPoint);
I checked my cpanel also. All ports are open. Perhaps this issue is because of my hosting or the server.
My question is if I reinstall the theme and cloud template plugin. Will it solve the issue? Importantly, what will happen to the templates I have downloaded and am using, presently. Will they remain or will I again to apply them.
Thank you!
P.S – Yes I saved the permalinks, but that didn’t help
Hi,
First of all, I will recommend you to make a full backup to your database to avoid losing all of your data. After this, make a new install to another sub-domain for testing, for example, install only the plugins that come bundled with the theme core files, purge all CDN files if you are using any CDN system, clear all the caches and check the results. Check the theme’s requirements to be according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ All the data will be loaded to your database and you should not lose anything but to be safe, make a full backup before.
Thanks for the message!
Hello there,
My hosting does not support Cloudflare but I did purge the files anyway and installed the latest version of the theme in a sub domain with only theme related plugins. Still the same error: Received a response code != 200 while trying to contact the templates API server.
I suppose this must be a hosting or server related issue in this case. No plugin conflicts.
Thank you
Hello Siddhartha Mukherjee,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide there the CPanel access and the link of this conversation so we can quickly identify you.
Thanks for your understanding!
I am having this same issue!
No luck to access the cloud library at all
Hi dumagroup,
Please make show that you have the last version of theme, and the tagDiv Composer updated and activate, check to have the last version of tagDiv Cloud Library activate.
Also make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
check the wp memory limit
Thank you for your understanding.
