I do not want to import the blocks of the Cloud libray just load and never install. please help me.
I am editing the HOME DIRECT page with the div composer tag. . WHEN I TRY TO LOAD THE MODULE Block 13 – Full by tagDiv, IT DOES NOT NEVER CHARGE
Hello Mauricio Freitas,
Please check the system status parameters from our theme’s requirements guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/
Thanks for your understanding!
Hello. I made all the adjustments that you indicated to me but the sessions of the cloud library are not isntalando, see in the image of the statuses of the attached system. what should I do. My theme is not working. my site is hosted on Hostgator / Brasil.
http://www.schoje.com.br
What should I do?? What are you going to do about this problem?
Hello,
Try to increase the max_execution_time like as our requirements guide. Clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Hello. I made all the adjustments that you indicated to me but the sessions of the cloud library are not isntalando, see in the image of the statuses of the attached system. what should I do. My theme is not working. my site is hosted on Hostgator / Brasil.
http://www.schoje.com.br
What should I do?? What are you going to do about this problem?
Hello My hosting provider has already made all the adjustments that you have asked for but my theme continues with problems. I can not load blocks of tagDiv Cloud Library.
I made all the settings you indicated for me, but the cloud library sessions are not installing. What should I do. My theme is not working. my site is hosted on Hostgator / Brasil.
http://www.schoje.com.br
What should I do ?? What are you going to do with this problem?
I am very disappointed
Hello Mauricio Freitas,
Replied via email! Please provide there your log-in information so we can access your setup page. We need it for more further investigating.
Thanks.
Hello I bought a VPS to meet all the requirements that the Newspaper theme needs to work. omeu VPS is already working with all the requirements requested by you. But I still can not import the blocks, themes and other modules. Before I did not load, now after the VPS running with the theme appears this error when trying to load the blocks in the home of the site. This topic is making me very disappointed and making my business not progress. I need you to help me find the solution to this problem. in the annex I am sending you a press of the system satatus and the error that you are presenting. Please, I need urgent help.
Hello I bought a VPS to meet all the requirements that the Newspaper theme needs to work. omeu VPS is already working with all the requirements requested by you. But I still can not import the blocks, themes and other modules. Before I did not load, now after the VPS running with the theme appears this error when trying to load the blocks in the home of the site. This topic is making me very disappointed and making my business not progress. I need you to help me find the solution to this problem. in the annex I am sending you a press of the system satatus and the error that you are presenting. Please, I need urgent help.
I went to https://tagdiv.com/ and read… “Error establishing a database connection”
Are you guys going out of business?
Hi,
@Mauricio Freitas From what I can find there was an investigation by email in this matter. My colleagues tried to login but couldn’t due to invalid credentials.
If you could provide them again in the same email we will investigate more and try to identify the problem.
@trailblazer That was a simple problem with the database, it was fixed and the website is online again. Sorry for the inconvenience.
Thanks
‘m still having trouble adding blocks through the cloudtag library. Email support has not yet responded. I need a solution.
your theme is not working properly on our web site. I already passed the information requested but I am still unresponsive
The problem continues and now the support of you informed me that there is no solution for this case. According to the support, the plugin Cloud library, does not end with the language, Brazilian Portuguese. And after weeks of waiting you have made me this repayment proposal. I do not want reimbursement, I want the problem solved or that you make a repair for the damages and the lost time in the search for solutions. see the email support dialog:
Support :
Hello,
Maybe the new fix cause the issue with the character conversion. Sorry for the inconvenience. This issue seems to be going deeper and deeper. This need to be tested at a development stage as there seems to be an issue with the theme. We can provide a full refund if you want. Please make a request here and we will approve it: https://themeforest.net/refund_requests/new
Thank you!
Bogdan B
I:
IT IS NOT SO EASY SO .. YOU SHOULD NOTIFY THE BUYERS THAT THEIR THEME HAS NO SUPPORT AND DOES NOT WORK WITH THE LENGUAGE, PORTUGUESE BRAZILIAN.
It is not only the money of the reimbursement, it has all the time lost with this situation. we are a company and we are having prejudice to your theme. You need to solve this for me and also need to warn Brazilian buyers that their theme does not support the Portuguese language of Brazil. I bought it and its theme, and it does not work, and it’s messing up my business. See what you can do to solve this problem as quickly as possible. If you say there is no solution, I will let Envato know about this case. I am waiting for a solution. Or a repair for damages and losses.
Hi,
We are sorry for this unintended inconvenience. Our team is working to fix this issue in the theme, there is testing being made and it may take a while. As soon as a solution is found it will be implemented in the theme.
Thank you!
