Hi,
Please provide more details about the issue you have and also provide a link so we can inspect this.
Thanks!
I have the same problem. The thumbnails have disappeared in all blocks.
https://www.screencast.com/t/44y0o31Y
They disappeared from now on while I was editing the page.
lazyload is not active.
I also tried to disable all plugins. No success
Hi,
Please make sure that you have the last version of the theme ( v 9.2.2), and all theme plugins are updated.
Also please make sure that you have the last version of the theme, and all theme system status is configured as mentioned in the requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
If your Thumbnails look strange – Fix strange looking images on blocks -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding.
My problem is solved. I was wrong in assuming that the skin would not show the thumbs properly. The plugin “reSmush.it Image Optimizer” destroyed the regenerated thumbs again and again. I assume that the support has disabled the plugin in his test, so the restoration worked for them but not for me.
Many thanks to the team for the help.
