Retina thumbnail inconsistency

Posted in: Newspaper
Post count: 30
omarfilip
#271338
Jan 14, 2019 at 4:56 am

On the homepage the thumbnails don’t show up as high-density (retina), but if I click on any of the subcategories in one of the blocks, the thumbnails are sized properly for retina displays.

For example, on this page https://glasair-owners.com the default view shows thumbnails in the first block (Glastar & Sportsman) below the big grid at 324x160px. However, if you click on a subcategory on the homepage, “All” for example, the thumbnails will be shown at 648 x 320 px (scaled to 324 x 160 px).

Also, if I edit the home page with TD composer, all of the thumbnails—including the big grid, are shown as retina-sized in the live preview.

Is this some weird caching issue, or am I overlooking some obscure setting?

Thanks!

Post count: 35449
Calin
#271499
Jan 14, 2019 at 5:02 pm

Hi,

Please make a test, and deactivate all non theme plugin, clear all cache and see if those thumbs look the same.
Also please check our documentation about Theme thumbs -> https://forum.tagdiv.com/theme-thumbs/

Thank you.

Post count: 30
omarfilip
#271557
Jan 15, 2019 at 2:28 am

>deactivate all non theme plugin, clear all cache

Unfortunately, they still look the same. What can I check next?

  • This reply was modified 7 years by omarfilip.
Post count: 35449
Calin
#271662
Jan 15, 2019 at 1:30 pm

Hi,

Did you enable the thumbs for retina and regenerate all thumbs ?
Retina Images -> https://forum.tagdiv.com/retina-images/

Thank you.

Post count: 30
omarfilip
#271716
Jan 15, 2019 at 5:30 pm

Yes, of course. You can observe the retina images, as noted in the first post, if you click on one of the subcategories.

Post count: 35449
Calin
#271816
Jan 16, 2019 at 10:25 am

Hi,

Please notice that the Retina sizes will be used only by the devices which have retina ready, like Apple devices and that’s why it is recommended to be added the both sizes.
-> https://www.screencast.com/t/rvHuTVCObzHA

Thanks for your understanding!

  • This reply was modified 7 years by Calin.
Post count: 35449
Calin
#271820
Jan 16, 2019 at 10:32 am

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

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