Error instaling theme

Posted in: Newspaper
Post count: 3
Rado
#271940
Jan 16, 2019 at 6:26 pm

Hello,
After activate the theme in my Back-office, i have this error and my website is offline
wp_booster error:

<<Please update your [tagDiv social counter] Plugin!
Display backtrace>>

What is the solution please ??

Post count: 35449
Calin
#272008
Jan 17, 2019 at 9:54 am

Hi,

Please check our How to update a plugin -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

If you have more question, or the error persist please let me know.

Thank you.

Post count: 3
Rado
#272142
Jan 17, 2019 at 4:41 pm

Hi, I have a website running on wordrpress 4.1.5, i upload the theme on my ftp, when i activate it on my backoffice a have this probleme,”Please update your [tagDiv social counter] Plugin!” nothing run and my website crash, what the solution ?

Post count: 35449
Calin
#272144
Jan 17, 2019 at 4:48 pm

Hi,

Please go in Newspaper>Plugins and try to update the tagDiv Social Counter -> https://www.screencast.com/t/MGUirmDy7q

Thanks.

Post count: 3
Rado
#272146
Jan 17, 2019 at 4:53 pm

I can acces to this page, because i’m blocked when i Click on the Install theme, after nothing run, just thise error message.

Post count: 35449
Calin
#272149
Jan 17, 2019 at 5:01 pm

Please provide some screenshots with this problem.

Also you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks you.

  • This reply was modified 7 years by Calin.
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