Hello team,
I just bought the theme and I have the following basic errors:
– when I tried to install tagDiv Cloud Library I get a white screen, no buttons. Both frontend and backend are white and dead. The solution to revert it was to go on the FTP and rename the plugin directory to plugin_old. Then everything was working again. I did a clean reinstall of wordpress and the theme. and did not tried to reinstall tagDiv Cloud Library.
– Without it the backend is functioning but with problems:
– when I try to edit a post (any post) I get a white screen. The address is: domain.xx/wp-admin/post.php?post=1&action=edit so I think it is fine. Same thing if I try to add a new post. If I install another theme I can edit or add
posts without any issue.
Please help
Hi,
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
Thank you.
Hey Calin,
thank you for the quick response. I’ve checked the theme system status and everything is green except SUHOSIN which is installed but has both post and request max vars set to 1000 (yellow). I tried to add these parameters in the php.ini however I think the hosting is overwriting it as they don’t seem to change.
also I added
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
in .htaccess
Unfortunately I still cannot install tagDiv Cloud Library as I get the White screen of death. Any other suggestions?
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
