I haven’t used Newspaper for quite a while, but installed it on a new site the other day.
While trying to build pages (and insert shortcodes into text), hit the edit content button to bring up the WP Editor. The window pops up, but the gray circle continually spins and never loads.
I’ve deactivated all plugins and it still does it.
Here’s system status:
Theme config
Registration key i
f9a2fa18 – **** – **** – **** – 91414dbe5b72 Reset key
Theme name i
Newspaper
Theme version i
9.5
Theme database version i
9.5
HTTP channel test
wordpress
Installed demo i
News Magazine – demo ID: magazine | install type: full
php.ini configuration
Server software i
Apache
PHP Version i
7.0.33
post_max_size i
128M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time
300
max_input_vars
5000
SUHOSIN installed
false
PHP extensions
mbstring
available
GD library
available
WordPress and plugins
WP Home URL i
http://www.discovermuscatine.com
WP Site URL i
http://www.discovermuscatine.com
WP version i
5.0.3
WP multisite enabled i
No
WP Language i
en_US
WP Memory Limit
128 MB/request
WP_DEBUG
False
Caching plugin
No caching plugin detected – for best performance we recommend using WP Super Cache
Same problem. The error is related to the tagdiv cloud library plugin. Disable it and it should work again
Just tried that and unfortunately it didn’t solve my problem…
I’ve tried it with just the Newspaper theme and the builder plugin active. Everything else is deactivated and it still does it.
Even cleared all caches, cleaned the database, etc…
Hi @candersonnm and @gilean,
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>
Thank you!
I have the same problem…
I have 2 sites :
– one no problem
– the two, wp edotor doesn’t load…
Yes, i check.
Status :
Newspaper system status
Here you can check the system status. Yellow status means that the site will work as expected on the front end but it may cause problems in wp-admin. Memory notice: – the theme is well tested with a limit of 40MB/request but plugins may require more, for example woocommerce requires 64MB.
Theme config
Registration key i 16d19bde – **** – **** – **** – 79a4fadb9c74 Reset key
Theme name i Newspaper
Theme version i 9.0.1
Theme database version i 9.0.1
HTTP channel test wordpress
php.ini configuration
Server software i Apache
PHP Version i 7.2.15
post_max_size i 8M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 0
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i http://tcsury.com
WP Site URL i http://tcsury.com
WP version i 5.0.3
WP multisite enabled i No
WP Language i fr_FR
WP Memory Limit 40 MB/request – We recommend setting memory to at least 64MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP. You can also check our guide here.
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
Newspaper system status
Here you can check the system status. Yellow status means that the site will work as expected on the front end but it may cause problems in wp-admin. Memory notice: – the theme is well tested with a limit of 40MB/request but plugins may require more, for example woocommerce requires 64MB.
Theme config
Registration key i 16d19bde – **** – **** – **** – 79a4fadb9c74 Reset key
Theme name i Newspaper
Theme version i 9.5
Theme database version i 9.5
HTTP channel test wordpress
php.ini configuration
Server software i Apache
PHP Version i 7.2.15
post_max_size i 8M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 0
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i http://tcsury.com
WP Site URL i http://tcsury.com
WP version i 5.0.3
WP multisite enabled i No
WP Language i fr_FR
WP Memory Limit 40 MB/request – We recommend setting memory to at least 128MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP. You can also check our guide here.
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
Hi @tcsury,
Please increase all requirements that are lower, and follow all steps.
-> https://forum.tagdiv.com/requirements-for-newspaper/
usually you need to increase the wp memory for tagDiv Composer.
If there is still a problem after you increase all settings that need to be increase, please provide some screenshots with the error/problem that you get.
Thank you for your understanding!
Hi,
All is green in all requirements :
Newspaper system status
Here you can check the system status. Yellow status means that the site will work as expected on the front end but it may cause problems in wp-admin. Memory notice: – the theme is well tested with a limit of 40MB/request but plugins may require more, for example woocommerce requires 64MB.
Theme config
Registration key i 16d19bde – **** – **** – **** – 79a4fadb9c74 Reset key
Theme name i Newspaper
Theme version i 9.5
Theme database version i 9.5
HTTP channel test wordpress
php.ini configuration
Server software i Apache
PHP Version i 7.2.15
post_max_size i 5002428800 – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 0
max_input_vars 5000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i http://tcsury.com
WP Site URL i http://tcsury.com
WP version i 5.0.3
WP multisite enabled i No
WP Language i fr_FR
WP Memory Limit 256 MB/request
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
Can i give you my id & password ?
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Ok
Thanks
