"tagDiv Mobile" plugin incompatibility message after update 9.7

Posted in: Newspaper
Post count: 17
Revolvar
#291365
Apr 24, 2019 at 4:47 pm

Hi Admin,

I am getting this incompatibility message with the “tagDiv Mobile” plugin, after updating…
(updated theme twice)
Plugin error

Post count: 17
Revolvar
#291447
Apr 25, 2019 at 4:42 am

bump

Post count: 23312
Catalin
#291595
Apr 25, 2019 at 2:01 pm

Hi Revolvar,

First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Post count: 17
Revolvar
#291911
Apr 27, 2019 at 1:17 pm

Thank you I’ll do it again and report back!

Post count: 17
Revolvar
#291921
Apr 27, 2019 at 3:58 pm

Hi Catalin, I’ve done this as per the video and I still have this issue…

Post count: 23312
Catalin
#292353
Apr 30, 2019 at 3:13 pm

Hi,

If you have strictly followed all of the steps regarding updating the theme and if you still have errors with it, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page.

Thank you!

Post count: 17
Revolvar
#292515
May 1, 2019 at 2:36 pm

Thanks Catalin.

Viewing 7 posts - 1 through 7 (of 7 total)
The forum ‘Newspaper’ is closed to new topics and replies.