No content after 9.7.2 upgrade

Posted in: Newspaper
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No content (only header) after upgrade! https://www.niuyork.es

All plugins are updated after upgrade theme

  • This topic was modified 7 years by nvillen.
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I have the same problem
https://livelviv.com

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incredible! all with the same problem. Do not you try the updates before you release them?

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Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a closer look.
I cannot recreate this issue on my side.

Thanks!

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Send email at contact@tagdiv.com??? It takes days to answer .. why I’m going to send anything. Meanwhile I lose thousands of visits. Fix the problem that is affecting many people instead of sending an email that takes days to solve. I can not be without web for so long Sorry.

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no content….

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I have sent an email with my details. I am having the same issue but this is a new purchase, not an upgrade.

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Stimo, wait while sitting and drink a coffee

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I have the same problem too

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Same problem, white screen no content and only header showing. Really bummed with these subsequent small updates. You guys should have tested updates intensively before releasing them.

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It seems that they do not try and now they have hundreds of broken websites.

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@AntonioGM, you’ll get used to it as with any theme updates with other developers you’ll eventually experience this. Please do your due diligence as a webmaster to backup and test it on your staging environment before pushing it to live. For now, you can roll back any changes you’ve made and if you have the previous theme files.

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@mrsky28, Yes, I had a backup and it is already restored .. But I have contracted 10 journalists writing daily on my website. Now all the work done is lost because the backup is yesterday afternoon .. It’s incredible to do these things.

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Restored to 9.7.1 and solved. Waiting for 9.7.3 version.

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add more to the list … problem with the button “see more” of the modules. They stay thinking and do not charge. I do not know whether to laugh or cry

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Hi,


@nvillen
and @Stimo Replied via email!

We have fixed this issue on the live package, so please download the theme again from your themeforest account and reinstall it. Please make a full backup before any update like it is recommended.

We are very sorry for inconvenience! We have tried to improve the security on blocks, but it seems that an issue appears with their registration in cache and it was not caught in our tests.

If the issue persist, please send an email at contact@tagdiv.com and provide wp-admin and ftp access and we will take a look.

Thanks!

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Much appreciated Alin. Thank you for the quick fix.

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‘New’ 9.7.2 worked for me…
Thanks for the quick response.

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